9L0-005 by Apple Actual Free Exam Q&As

Question 1

You require additional information about a specific problem with a customer's Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?

A. Downloads B. Discussions C. User's manual D. Knowledge Base

Discussion 0

Correct Answer: D Vote an answer

Question 2

Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?

A. Verify problem B. Try quick fixes C. Run diagnostics D. Verify repair E. Clean plastics

Discussion 0

Correct Answer: E Vote an answer

Question 3

A customer states that he cannot access the Internet after connecting his new Mac Pro to his cable modem via Ethernet. Which of the following is most likely the cause of this problem?

A. The cable modem needs to be restarted. B. AppleTalk is not enabled on the computer's Ethernet port. C. The computer is not running the latest version of Mac OS X. D. The cable modem's Ethernet port is not compatible with the computer's Ethernet port.

Discussion 0

Correct Answer: A Vote an answer

Question 4

A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a LINK in this scenario?

A. TCP/IP B. Ethernet cable C. Mac mini D. Safari

Discussion 0

Correct Answer: B Vote an answer

Question 5

Examine the exhibit. Is this the correct tool to remove the bezel on the iMac (Early 2006)?

A. No B. Yes

Discussion 0

Correct Answer: B Vote an answer

Question 6

A customer states that she sees an error message appear when she opens her Web browser with her iMac (USB 2.0) using dial-up Internet service. The message displayed in the Web browser is "The specified server could not be found." When she attempts to access the same Web page a second time the Web page is loaded without a problem. Which of the following is the BEST explanation for what is happening?

A. The iMac needs to warm up before it can access the Web page. B. The iMac's dial-up modem is configured for extra error correction resulting in the delay. C. The Web browser is configured to only access Web pages when reloaded. D. The Web browser attempted to load the page before the iMac's dial-up modem had finished connecting to the Internet Service Provider.

Discussion 0

Correct Answer: D Vote an answer

Question 7

A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A. Replace the logic board. B. Reinitialize the hard disk and reinstall the Mac OS. C. Try to start up from a bootable CD or DVD. D. Replace the internal hard drive with a known-good hard drive.

Discussion 0

Correct Answer: C Vote an answer

Question 8

The two primary goals of troubleshooting are _____ and _____. SELECT TWO

A. running as many diagnostics as possible B. repairing a product quickly C. repairing a product cheaply D. using as many parts as possible E. repairing a product properly

Discussion 0

Correct Answer: B,E Vote an answer

Question 9

A MacBook Pro is started up into Target Disk Mode and connected to an eMac running Mac OS X v10.3.9 with a known-good FireWire cable. The eMac displays an error message which reads "You have inserted a disk containing no volumes that Mac OS X can read". Which of the following is most likely the cause of this issue?

A. eMacs cannot mount volumes in Target Disk Mode. B. The FireWire driver on the eMac needs to be updated. C. There is a problem with the MacBook Pro's internal hard disk. D. Mac OS X 10.3.9 or eariler cannot mount volumes from an Intel-based Mac in Target Disk Mode.

Discussion 0

Correct Answer: D Vote an answer

Apple Desktop Service Certification - 9L0-005 Exam Practice Test