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Theory alone rarely wins opportunities; demonstrated skill does. The 33820X exam demonstrates yours, and PassTestking prepares you with 65 practice questions mapped to the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design objectives, a free demo to start, and McAfee-secured checkout.
Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam 33820X |
| Exam Number: | 33820X |
| Available Languages: | English |
| Exam Format: | Scenario-based questions, Multiple choice |
| Related Certifications: | Avaya Aura Contact Center Avaya Aura Call Center Elite Avaya Aura Platform Certifications |
| Recommended Training: | Avaya Learning |
| Exam Registration: | Avaya Training & Certification Portal |
| Sample Questions: | Avaya 33820X Sample Questions |
| Exam Way: | Pearson VUE test center or online proctored exam (availability may vary by region) |
| Pre Condition: | Recommended knowledge of Avaya Aura platform fundamentals, call center concepts, and enterprise telephony architecture. |
Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Core Architecture and Components | - Avaya Aura platform components integration - Call routing and ACD fundamentals - System scalability and redundancy design |
| Integration and Deployment | - Deployment models and migration strategies - Third-party system interoperability - CRM and CTI integration |
| Elite Multichannel Capabilities | - Digital engagement and routing strategies - Customer experience design considerations - Omnichannel interaction handling (voice, email, chat) |
| Solution Design Considerations | - Security and compliance considerations - Capacity planning and performance tuning - High availability and disaster recovery design |
| Call Center Elite Functionality | - Inbound and outbound call handling - Skill-based routing and queue design - Agent and supervisor features |
| Solution Overview | - Avaya Aura Call Center architecture overview - Elite and Elite Multichannel positioning |
| Operations and Support | - Best practices for ongoing maintenance - Troubleshooting methodologies - Monitoring and reporting tools |
33820X Exam FAQ: What You Need to Know
Recommended knowledge of Avaya Aura platform fundamentals, call center concepts, and enterprise telephony architecture. Rules change occasionally, so verify the current requirements on the official Avaya exam page before you schedule.
All three versions in a single purchase: 65 practice questions for the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam as a printable, expert-prepared PDF — ideal if you learn best by annotating paper; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Use whichever version fits each moment, or all of them together. You also get a free demo, 365 days of free updates, a 50% renewal discount after the first year, and unlimited computer installations.
The 33820X exam is a Avaya certification exam validating the knowledge in the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design syllabus shown above. It belongs to these credential paths: Avaya Aura Call Center Elite, Avaya Aura Contact Center, Avaya Aura Platform Certifications. Beyond theoretical knowledge, employers want demonstrated skills — and this credential provides that evidence in 2026's competitive market. PassTestking helps you prepare with 65 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Pearson VUE test center or online proctored exam (availability may vary by region) Registration for the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam runs through these official channels:
Your PassTestking practice questions arrive by email within 1 minute of purchase, so preparation can begin the day you book.
Question counts and time limits are published by Avaya and may change between versions; check the official page for current details.
The official Avaya Aura® Call Center Elite & Elite Multichannel Solution Design outline defines 7 domains. The top three are Solution Design Considerations, Elite Multichannel Capabilities, and Call Center Elite Functionality. See the full list in the topics section above — PassTestking's 65 practice questions span every domain.
PassTestking issues a full refund if you take the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. To claim, submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam — processing takes up to 7 days. Alternatively, exchange for two free exam products of equal value while keeping your original product's update service. Delivery is by email within 1 minute; contact support if nothing arrives within 2 hours.
Scoring details and fees are published by Avaya; confirm the current figures on the official site before registering.
Avaya recommends the following training for the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam:
Complement the official training with the 65 practice questions from PassTestking — they show you whether the knowledge holds up under exam-style questioning.
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?
- A. Avaya Aura® Media Server
- B. Avaya Oceana®
- C. Avaya Aura® Session Manager
- D. Avaya Session Border Controller
Correct Answer: C 🗳️
Refer to the exhibit.
Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?
- A. Avaya Intelligent Customer Routing
- B. Workspaces for Elite with POM Integration
- C. Afiniti Enterprise Behavioral Pairing
- D. Best Service Routing
Correct Answer: C 🗳️
A customer wants an Avaya Breeze® Snap-in that allows business analysts, non-technical resources and developers the ability to write logical business process flows.
Which Avaya Breeze® Snap-In would you recommend?
- A. Enhanced Call Control Snap-in
- B. Engagement Designer Snap-In
- C. Context Store Snap-In
- D. Presence Snap-in D)
Correct Answer: B 🗳️
A customer requires a Call Center feature that will provide the following:
* A routing algorithm to manage agents, call volumes, service levels, and predict call wait time
* As agents become available, select the next contact based on defined business objectives to meet service levels across the enterprise.
To meet these requirements, which Call Center Elite feature would you recommend?
- A. Advanced Call Vectoring
- B. Expert Agent Selection
- C. Best Service Routing
- D. Business Advocate
Correct Answer: D 🗳️
Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?
- A. Visual Designer
- B. Avaya IX™ Orchestration
- C. Graphical Designer
- D. Call Vectoring
Correct Answer: B 🗳️
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