SPHR by HRCI Actual Free Exam Q&As

Question 1

The balanced scorecard is designed to facilitate organizational change by:

A. Measuring customer satisfaction before and after the change B. Analyzing both internal processes and financial results C. Contrasting total quality initiatives with customer feedback D. Comparing performance measures to productivity ratios

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Correct Answer: B Vote an answer

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Question 2

Which component is key when developing organizational alignment?

A. Consistent behaviors B. Lean practices C. Six Sigma D. Process redesign

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Correct Answer: A Vote an answer

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Question 3

What are the main priorities for HR during a divestiture to maximize the value of a deal? (Select TWO options.)

A. Provide leadership coaching. B. Manage employee uncertainty. C. Facilitate feedback focus groups. D. Improve engagement levels. E. Retain and transfer critical talent.

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Correct Answer: B,E Vote an answer

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Question 4

To identify employees who are best able to assume leadership roles over time, HR must utilize:

A. Stakeholder feedback. B. Succession planning. C. Peer networks. D. Job task analysis.

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Correct Answer: B Vote an answer

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Question 5

In order to measure the return on investment (ROI) of a project, an organization must:

A. identify project ownership. B. establish clear objectives. C. develop performance standards. D. utilize qualitative data.

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Correct Answer: B Vote an answer

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Question 6

What is the target demographic of an organization with a total rewards package that includes at-market pay and a high professional development budget?

A. New college graduates B. Middle management C. Highly skilled individuals D. Executive leadership

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Correct Answer: C Vote an answer

Question 7

An effective employer branding strategy is aligned with which of the following? (Select TWO options.)

A. Operational efficiencies B. Organizational structure C. Marketing and customer promise D. Talent management programs E. Hiring and selection processes

Discussion 0

Correct Answer: C,D Vote an answer

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Question 8

When applying equity theory in designing a compensation strategy, an employer needs to ensure that:

A. Employees choose the behavior that leads to the greatest reward B. Rewards follow directly after behaviors to reinforce them C. Employees perceive that pay is equal to effort D. Pay is tightly linked to organizational objectives

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Correct Answer: C Vote an answer

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Question 9

Following an investigation of sexual harassment, the accused employee is given disciplinary counseling. The employee refuses to sign the counseling and discloses that the inappropriate behavior was caused by medication taken for a mental disability.
How does HR improve its handling of disciplinary counseling?

A. Research employee data to identify others with the same disability. B. Coach the investigative staff to ask probing questions to uncover root causes. C. Update investigation procedures to include asking about disabilities. D. Conduct management interviews to determine risk of recurrence in other departments.

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Correct Answer: B Vote an answer

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HRCI The Professional in Human Resources (SPHR) - SPHR Exam Practice Test