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ITIL Foundation (Version 5) - ITIL-5-Foundation Exam Practice Test

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Total 80 questions

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Question 1

An organization is planning to improve an existing service and wants to understand its current performance before making any changes. According to the principle "start where you are," what could an organization consider when observing current performance of the service?

A. Avoid applying risk management when reusing existing processes B. Identify who the consumer is and why they use the service C. Involve people who have little or no prior knowledge of the service D. Select the right message and method to communicate with stakeholders

Discussion 0

Correct Answer: C Vote an answer

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Question 2

What is an error ?

A. An event causing critical loss B. A reduction in the quality of a service C. An unplanned interruption to a service D. A flaw or vulnerability in a service

Discussion 0

Correct Answer: D Vote an answer

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Question 3

Which is NOT one of the four categories of service level metrics?

A. Governance B. Utility C. Sustainability D. Warranty

Discussion 0

Correct Answer: A Vote an answer

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Question 4

How can continual improvement of value streams be achieved?

A. By eliminating external dependencies altogether B. By creating new value streams for every product or service C. By directly controlling variability in workflows D. By improving the management practices that support and enable value streams

Discussion 0

Correct Answer: D Vote an answer

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Question 5

Which ITIL Guiding Principle emphasizes understanding how all parts of an organization function together as an integrated system?

A. Focus on value B. Keep it simple and practical C. Progress iteratively with feedback D. Think and work holistically

Discussion 0

Correct Answer: D Vote an answer

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Question 6

Which BEST describes service actions ?

A. A combination of digital resources that provide consumer value B. Consumer's access to a provider's resources according to agreed terms C. Actions enabling value through digital products without transferring ownership D. Actions performed by a service provider or jointly with a consumer

Discussion 0

Correct Answer: D Vote an answer

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Question 7

How do service providers contribute to the creation of service value for consumers?

A. They replace consumers' responsibilities with their own services B. They determine the financial outcomes for consumers directly C. They eliminate the need for consumers to use any resources D. They reduce risks and provide resources through specialization

Discussion 0

Correct Answer: D Vote an answer

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Question 8

Which BEST describes the "think and work holistically" ITIL Guiding Principle?

A. Encourage all staff to clearly understand who their customers are B. Ensure that each iteration aligns with the concept of a Minimum Viable Product C. Identify patterns in interactions between system elements to anticipate needs D. Reduce complexity by focusing on doing fewer things but doing them better

Discussion 0

Correct Answer: C Vote an answer

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Total 80 questions

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