ISO-IEC-20000-Foundation by PECB Actual Free Exam Q&As

Question 1

What is the value of good service management?

A. It allows an organization to be certified, which always adds value for the business B. It provides a structure for service provisioning that can be adapted to the culture of the organization C. ensures people to comply with service level agreements (SLAS) using documented information D. It offers prescriptive guidance that allows the organization to create efficient processes.

Discussion 0

Correct Answer: A Vote an answer

Question 2

Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?

A. The service provider's contract manager B. The sub-contracted supplier C. The service provider's business relationship manager D. The external supplier

Discussion 0

Correct Answer: D Vote an answer

Question 3

Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?

A. By signing a contract with the external supplier B. By coordinate activities with other parties involved in the service lifecycle C. By appointing a designated individual who is responsible for managing the relationship with the external supplier D. By agreeing the scope of the services to be delivered by the external supplier

Discussion 0

Correct Answer: B Vote an answer

Question 4

What is not an input to manage continual improvement?

A. Relevant directives from top management B. Governance of processes operated by other parties C. Optimized resource utilization or risk reduction D. Problem records

Discussion 0

Correct Answer: B Vote an answer

Question 5

What is the relationship between ITIL and ISO/IEC 20000?

A. They are aligned B. Both use the same Plan-Do-Check-Act methodology C. ISO/IEC 20000 is based on ITIL D. They have similar management systems

Discussion 0

Correct Answer: D Vote an answer

Question 6

What is the purpose of information security controls?

A. To enforce the information security policy B. To address identified information security risks C. To monitor information security incidents D. To control access to the services

Discussion 0

Correct Answer: B Vote an answer

PECB ISO/IEC 20000 Foundation - ISO-IEC-20000-Foundation Exam Practice Test