GCX-GCD by Genesys Actual Free Exam Q&As

Question 1

Which ACD routing method routes an interaction to the next available agent?

A. Standard ACD B. Disregard Skills. Next Agent C. BullseyeACD D. Preferred Agent

Discussion 0

Correct Answer: A Vote an answer

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Question 2

If you have not created any additional templates, you will have several default template options when creating a new script.
These default templates are: (Choose four.)

A. Collection Script Template B. Sales Script Template C. Default Inbound Script D. Default Outbound Script E. Blank Script F. Default Callback Script

Discussion 0

Correct Answer: C,D,E,F Vote an answer

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Question 3

How do you represent your organization when you contact the Genesys Cloud CX support team?

A. Agent Name B. Organization ID C. ID D. Company Name

Discussion 0

Correct Answer: B Vote an answer

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Question 4

A queue is an object in Genesys Cloud CX that contains a group of agents with similar skills.

A. False B. True

Discussion 0

Correct Answer: B Vote an answer

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Question 5

Which of the following is NOT a Genesys Cloud CX Collaborate feature?

A. AI Chat B. Video Chat C. Content Management D. Text Chat

Discussion 0

Correct Answer: A Vote an answer

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Question 6

Genesys Cloud CX provides various SDKs for developers in multiple programming languages.
Which of the following languages are NOT available? (Choose three.)

A. Snake B. C C. Java D. Diamond E. iOS F. Javascript

Discussion 0

Correct Answer: A,B,D Vote an answer

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Question 7

Which type of request is sent to update all the participants' state to disconnected

A. POST B. PUT C. GET D. PATCH

Discussion 0

Correct Answer: D Vote an answer

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Question 8

Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)

A. You must have images of all the users located at the new location. B. You must have the basic profile data for all users at the new location. C. You must know the exact coordinates of the new building. D. You must have Admin rights to Genesys Cloud CX. E. You must collect general information such as building address number of floors, location contact information, etc.

Discussion 0

Correct Answer: D,E Vote an answer

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Genesys Cloud CX: Developer Certification - GCX-GCD Exam Practice Test