GCX-ARC by Genesys Actual Free Exam Q&As

Question 1

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

A. Hold Music B. Play Estimated Wait Time C. Approximate Wait Time D. Play Wait Time

Discussion 0

Correct Answer: B Vote an answer

Question 2

Select the correct format for a literal string expression for the following sentence: He said, "I will schedule the meeting for the specific time zone with AM/PM settings".

A. "He said, \' I will schedule the meeting for the specific time zone with AM \\ PM settings\'" B. "He said, /" I will schedule the meeting for the specific time zone with AM // PM settings/"" C. "He said, \" I will schedule the meeting for the specific time zone with AM \\ PM settings\"" D. He said, I will schedule the meeting for the specific time zone with AM \\ PM settings\

Discussion 0

Correct Answer: C Vote an answer

Question 3

Which speech recognition feature is enabled by default for new Inbound call flows?

A. Company Directory speech recognition B. Incomplete match timeout C. Complete match timeout D. Enable speech recognition for the entire flow

Discussion 0

Correct Answer: A Vote an answer

Question 4

Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete. B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work. C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early. D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

Discussion 0

Correct Answer: D Vote an answer

Question 5

When creating a schedule, which of these frequency types are available for the Repeating event feature?
(Choose four.)

A. Yearly B. Daily C. Weekly D. Hourly E. Monthly F. Quarterly

Discussion 0

Correct Answer: A,B,C,E Vote an answer

Question 6

What would you select from the Performance menu to view real-time statistics for all active campaigns?

A. Scripts B. Campaign Management C. Schedules D. Outbound Campaigns

Discussion 0

Correct Answer: D Vote an answer

Question 7

Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)

A. Call Back B. Get Participant Data C. Collect Input D. Data Table Lookup E. Call Data Action F. Set Flow Outcome

Discussion 0

Correct Answer: C,D,E,F Vote an answer

Genesys Cloud CX: Architect Certification - GCX-ARC Exam Practice Test