C_C4H510_21 by SAP Actual Free Exam Q&As

Question 1

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. Web service message monitoring B. Inner join data sources C. Interactive dashboards D. Custom reports E. Standard reports

Discussion 0

Correct Answer: A,D,E Vote an answer

Question 2

Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.

A. Create numeric ranges for customers B. Activate Registered Products in Scoping C. Create customer records D. Create an Installed Base

Discussion 0

Correct Answer: B,D Vote an answer

Question 3

Which feature is used to limit values in a drop-down list?

A. Personalization B. Adaptation C. Code list restriction D. Extension fields

Discussion 0

Correct Answer: C Vote an answer

Question 4

You have configured the SLAs and their determination rules, but they are not derived in the service ticket. Which of the following can be a reason for that? Note: There are 2 correct answers to this question.

A. The question related to SLAs must be activated in project scoping. B. A workflow rule has to be scheduled to trigger the determination. C. The determination rules have been configured, but not activated. D. The system background job for SLA determination runs every 30 minutes and has not been executed yet.

Discussion 0

Correct Answer: A,C Vote an answer

Question 5

Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?

A. The address of the installed base does not match the account. B. You need to be maintained as the contact for the installed base. C. You need to update the skills in the service ticket and the installed base. D. The installed base is in status "In Preparation" and needs to be activated.

Discussion 0

Correct Answer: D Vote an answer

Question 6

Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

A. Set the access rights to edit. B. Set the access rights to display. C. Set the write access to restricted. D. Set the read and write access to restricted. E. Set the read access to restricted.

Discussion 0

Correct Answer: C,D,E Vote an answer

Question 7

Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct answers to this question.

A. The activity list is automatically generated by the system based on your scoping decisions. B. Fine-tuning is the process of generating the activity list by answering questions about which business processes will C. Scoping is automatically generated by the system based on your fine-tuning decisions. D. Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Discussion 0

Correct Answer: A Vote an answer

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Question 8

Which types of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

A. Warranty category B. Maintenance category C. Cause category D. Incident category E. Process category

Discussion 0

Correct Answer: C,D,E Vote an answer

SAP Certified Application Associate – SAP Service Cloud 2111 - C_C4H510_21 Exam Practice Test