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SAP Certified Application Associate - SAP Service Cloud Version 2 - C-C4H56I-34 Exam Practice Test

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Total 82 questions

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Question 1

Which of the following actions can a Service Agent execute from the case "More Action" button?
Note: There are 3 correct answers to this question.

A. Handover B. Summary C. Mark as unread D. Escalate E. Delete

Discussion 0

Correct Answer: A,C,D Vote an answer

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Question 2

Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

A. Remove personal data from the business user B. Assign restriction rules C. Create territory hierarchy levels D. Assign employee to organizational unit

Discussion 0

Correct Answer: B,D Vote an answer

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Question 3

Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

A. Maintenance plan B. Registered product C. Warranty D. Product

Discussion 0

Correct Answer: B,D Vote an answer

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Question 4

Where can you find existing cases in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. In the product page B. In the case worklist by choosing the Case app from the menu C. In the My Cases Summary card available in the home page D. In the cases settings view

Discussion 0

Correct Answer: B,C Vote an answer

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Question 5

You want to assign employees to multiple organizational units. Which action needs to be performed to achieve this?

A. Assign employees directly to different organizational objects. B. Assign the employee at company level. C. Enable the Primary flag in the organization unit. D. Acquire an additional license for the required add-on.

Discussion 0

Correct Answer: A Vote an answer

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Question 6

Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Maintenance plan B. Registered product C. Warranty D. Customer

Discussion 0

Correct Answer: A,B Vote an answer

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Question 7

You are setting up an organizational structure for a new implementation. Which of the following is possible while performing this task?

A. Assign an employee to several organizational units. B. Make sure that each organizational unit can have only one function at a time. C. Use the Reporting Line function for selection. D. Make sure an organizational node can only be set up with a replication process from the back end.

Discussion 0

Correct Answer: A,C Vote an answer

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Question 8

How can you trigger an event notification based on a specific condition?

A. Configure autoflow B. Implement SDK logic C. Configure integration setting D. Configure event management

Discussion 0

Correct Answer: A Vote an answer

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Question 9

To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Response templates B. Service levels C. Registered products D. Accounts

Discussion 0

Correct Answer: B,D Vote an answer

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Total 82 questions

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