Cisco Customer Success Manager - 820-605 Exam Practice Test

How does the Customer Success Manager identify the product and solutions purchased by a customer?

The executive team decided to purchase 500 licenses to reduce costs and replace the existing solution, which has been in place for the last 10 years. The end-users were not consulted. Three months into the project, reports show the consumption analytics indicate a high usage of the old system and only 75 licenses active in the new software. Which two adoption barriers must be investigated? (Choose two.)

In which two ways can an adoption campaign identify expansion opportunities? (Choose two.)

How should a Customer Success Manager resolve a customer's skill gap for a new product?

Which statement describes the difference between customer success and customer sales?

What is a technical adoption barrier?

Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face? (Choose two.)

Which type of analytics has telemetry that shows the customer's use of the software and defines what has happened to date?

What is a lagging indicator of the customer achieving the value proposition?