500-440 by Cisco Actual Free Exam Q&As

Question 1

In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains.
Which two requirements must be met for the pair to work properly? (Choose two.)

A. Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name. B. All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN. C. All Cisco Finesse clients should connect to the server with IP address. D. Primary and secondary Cisco Finesse servers should only communicate with IP address. E. All Cisco Finesse clients should be local to the Cisco Finesse servers.

Discussion 0

Correct Answer: A,B Vote an answer

Question 2

Which option describes when a call type is assigned to a call in the Cisco Unified Contact Center Enterprise system?

A. when the call is routed to an agent B. when the call is first post-routed from Cisco Unified Customer Voice Portal C. when the call terminates and data is written to the Cisco TCD table D. when a call-routing script hits the first Queue to Skill Group node

Discussion 0

Correct Answer: B Vote an answer

Question 3

In Cisco Finesse 10.0(x), which VM network adapter type removes the requirement to disable the LRO feature on the VM host?

A. Flexible VM network adapter type B. VMXNET3 network adapter type C. E1000 network adapter type D. Vlance network adapter type E. VMXNET network adapter type

Discussion 0

Correct Answer: C Vote an answer

Question 4

Which statement about when you deploy Cisco Unified CCE on UCS B/C Tested Reference Design TRC servers where each physical CPU core is mapped 1-1 with a vCPU is true?

A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host. B. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host. C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources). D. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.

Discussion 0

Correct Answer: D Vote an answer

Question 5

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

A. analytical server B. recording server C. performance server D. static server E. real-time data server F. administration server

Discussion 0

Correct Answer: E,F Vote an answer

Question 6

Refer to the exhibit.

Which includes three inbound call flows with their respective average handle times. The deployment includes Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, Cisco Unified Communication Manager, and Cisco Unified Border Element. The customer needs to record all agent conversations with callers. What is the minimum average handle time needed to determine how many recording ports are required?

A. 117.5 seconds B. 290.0 seconds C. 146.9 seconds D. 259.5 seconds

Discussion 0

Correct Answer: C Vote an answer

Question 7

Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A. Use an SRST reference in the device pool. B. Add a redundant device pool to the Cisco Unified CallManager Group configuration. C. Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone. D. Add a second TFTP server to the cluster.

Discussion 0

Correct Answer: C Vote an answer

Question 8

Which three WAN/MAN configurations are valid in the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model? (Choose three.)

A. A highly available MPLS WAN shared by the visible and private networks where the private network is pinned to a single path and the visible network aligned to an alternate path failing to the private network path as redundant link with QoS and bandwidth provisioning. B. A highly available DWDM/CWDM network shared by the visible and private networks with 1500 ms convergence time. C. All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements. D. A highly available MPLS WAN shared by the visible and private networks with a 2 second convergence time. E. A highly available DWDM/CWDM network shared by the visible and private networks with a sub-500 ms convergence time. F. A highly available visible network WAN/MAN/DWDM and a dedicated private network WAN.

Discussion 0

Correct Answer: A,E,F Vote an answer

Question 9

Which three statements about the Cisco Unified Customer Voice Portal Post Call Survey are true? (Choose three.)

A. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the call server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on. B. This feature lets you configure a call flow that, after the caller disconnects from the agent, optionally sends the call to a dialed number configured for a Post Call Survey. C. For reporting purposes, the Post Call Survey call has the same CallGUID and call context as the original inbound call. D. The call context for the Post Call Survey includes all contexts up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the Post Call Survey context. E. For reporting purposes, the Post Call Survey call has the ICM Router Key and call context from the original inbound call. F. If you want to use the Post Call Survey feature through Unified CVP, you must configure it on the reporting server. Also, you can configure the Unified ICM script to toggle the use of Post Call Survey off and on.

Discussion 0

Correct Answer: A,C,D Vote an answer

Cisco Designing Cisco Unified Contact Center Enterprise - 500-440 Exam Practice Test