3301 by Avaya Actual Free Exam Q&As

Question 1

You are planning a migration of an existing Avaya IMI-S Contact Center RIs.7.0 installation to Avaya Aura Contact Center (AACC) RIs.6.x. The Installation consists of standalone Contact Center Mai Server (CCMS), Contact Center Manager Administration (CCMA) and Communication Control Toolkit servers. You plan to migrate each server during a separate maintenance window.
In which order must you perform the server migrations?

A. Migrate the CCT server, then the CCMS server, then the CCMA server. B. Migrate the CCMA server, then the CCT server, then the CCMS server. C. Migrate the CCMS server, then the CCT server, then the CCMA server. D. Migrate the CCMA server, then the CCMS server, then the CCT server.

Discussion 0

Correct Answer: D Vote an answer

Question 2

In a SIP enabled contact center deployment the Avaya Aura Unified Communications platform. Application enablement Services (AES) and Contact Center Manager Server (CCMS) connect over a communications channel using__________.

A. AML B. SIP C. TLS D. TCP E. H.323

Discussion 0

Correct Answer: D Vote an answer

Question 3

In a typical incoming SIP voice call scenario, a customer call goes through the following sequence of steps:
1.The incoming SIP call arrives at the switch.
2.The switch routes the call to the Contact Center Manager Server (CCMS) based on the dialing plan What is the next step in the sequence?

A. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established. B. The call is answered by the SIP Gateway Manager and a Real-lime Transport Protocol (RTP) session is established. C. The call is anchored on an Avaya Media Server (Avaya MS) conference port and an RTP session is] established. D. The SIP Gateway Manager suspends the call; no audio path Is established until the call is answered by an agent.

Discussion 0

Correct Answer: C Vote an answer

Question 4

When initiating a simple SIP call, the SIP architecture uses an INVIII method message.
Which two fields would you examine to determine that an INVITE message was initiated when tracing a SIP call?

A. Call-ID:, Contact: B. Request:, To: C. Contact:, Cseq: D. Request:, Cseq: E. Via:, To:

Discussion 0

Correct Answer: C Vote an answer

Question 5

A standalone Contact Center Manager Administration (CCMA) server was configured as a member of a workgroup prior to Installation of the CCMA software. After the installation was complete, the CCMA server was configured and tested; all Functions worked Directly. The site's network administrator's network administrator has added the CCMA server to a domain; users are now unable to log on to CCMA.
What is the overall cause of this problem and how should you correct it?

A. A CCMA server that is part of a workgroup cannot be joined to a domain after installation. You must reinstall the CCMA software while the server is joined to the domain. B. Domain group policies are not allowing CCMA services to run with the IUSR_SWC local account credentials. You must recreate the IUSR_SWC account as a domain account with local administrator privileges, and configure all CCMA services to run with the credentials of the dom. IUSR_SWC account. C. Domain group policies have removed the local IUSR_SWC account from the local Administrators group. You must add the local IUSR_SWC account to the local Administrators group. D. Domain group policies are preventing the local IUSR_SWC account from accessing files and directories required by CCMA. You must grant the appropriate permissions for those files and directories to the local IUSR_SWC account.

Discussion 0

Correct Answer: D Vote an answer

Question 6

Which communication protocol is used between an Avaya Aura SIP enablement Service (SES) and the Contact Center Manager Server (CCMS)?

A. AML B. SIP C. TLS D. TCP E. H.323

Discussion 0

Correct Answer: B Vote an answer

Avaya Aura Contact Centre Maintenance & Troubleshooting - 3301 Exam Practice Test