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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A) Capacity-based scheduling is supportedfor Service Crews.
B) The Preferred Resource service objective is ignored for active Crew Members.
C) A service resource can only be 2 member of 2 single Crew
D) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

2. One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A) Configure a Maintenance Plan.
B) Implement Path for Work Orders.
C) Define a repeating Work Type.
D) Build a Process for Service Appointments.

3. The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

A) Select multiple Service Appointments from the list and bulk schedule them.
B) Select a Service Appointment from the list and use the "Schedule" action.
C) Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
D) Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
E) gy Select a ServiceAppointment from the list, use the "Candidates" action, and select the best time slot.

4. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot theissue.
What is preventing the drip feed from triggering?

A) The default drip feed setting is overriding the drip feed rate on a service territory.
B) The appointment status is going from Scheduled to Completed.
C) The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
D) Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

5. Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

A) Capacity-based scheduling is supported for Service Crews.
B) A serviceresource can only be a member of a single Crew.
C) The Preferred Resource service objective is ignored for active Crew Members.
D) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

Solutions: