ServiceNow CIS-HR Certification All-in-One Exam Guide Jul-2026
Get Real CIS-HR Exam Dumps [Jul-2026] Practice Tests
The CIS-HR certification is beneficial for HR professionals who work with ServiceNow HR solutions. It demonstrates their expertise in managing HR processes and workflows using ServiceNow. Certified Implementation Specialist-Human Resources certification also provides a competitive advantage to professionals who wish to advance their career in the HR field. The ServiceNow CIS-HR certification is recognized globally and is highly valued by employers who use ServiceNow HR solutions.
NEW QUESTION # 53
In the base ServiceNow instance, how are User Criteria used?
- A. To control which users can access the HR Service Portal
- B. To control read and write access to Knowledge bases and articles
- C. To control what a user sees in the information and suggested reading widgets
- D. To control which users can access the HR Case application
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html
NEW QUESTION # 54
Which module provides a user-friendly interface new HR Skills and assigning HR skills to members of the HR department?
- A. Manage HR Skills
- B. Skills Routing
- C. Skills Definition
- D. Skills Management
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/t_AssignHRSkillsToUsers.html
NEW QUESTION # 55
Using the base HRSD configuration with no integrations, when the subject person electronically signs an HR document or PDF document, the signature is saved as what?
- A. a digital key
- B. a digital certificate
- C. a digital signature
- D. a picture of the signature that is added to the document
Answer: D
Explanation:
In the base ServiceNow HRSD configuration without external e-signature integrations (like DocuSign or Adobe Sign), the system uses a native electronic signature feature. When an employee or " subject person " completes a signature task on the Employee Center, they typically type their name or draw their signature in a designated field. The platform then captures this interaction and saves it as a picture of the signature that is added to the document . This image is then embedded directly into the generated PDF or text document to represent the sign-off. While this provides a visual confirmation of the agreement within the ServiceNow record, it is important to distinguish this from " digital certificates " or " digital keys, " which involve complex encryption methods used by third-party providers for legal non-repudiation in specific jurisdictions.
NEW QUESTION # 56
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?
- A. HR Criteria configuration
- B. Knowledge Management configuration
- C. HR Service configuration
- D. Contextual Search configuration
Answer: A
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/concept/c_HRServiceAutomation.html
NEW QUESTION # 57
What is the purpose of the [sys_ui_message] table?
- A. To store message notifications
- B. To store held labels and their translations
- C. To store employee message responses and their translations
- D. To store messages and their translations
Answer: D
Explanation:
The sys_ui_message table is a critical component of ServiceNow ' s internationalization (I18N) framework.
Its primary purpose is to store UI messages and their corresponding translations across all supported languages in the instance. When the HR application needs to display a piece of text-such as an error message, a button label, or a banner-it checks this table to find the version of that message that matches the logged-in user ' s preferred language. Each record in the table contains a " Key " (the original English text), the target " Language, " and the " Message " (the translated text). This allows HR Administrators to provide a localized experience for employees globally, ensuring that instructions and feedback on the Employee Service Center are presented in the user ' s native tongue without hard-coding text into the application logic.
NEW QUESTION # 58
When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?
- A. Question Answer [question_answer]
- B. Form [sys_ui_form]
- C. HR Case [sn_hr_core_case]
- D. Metric Result [asmt_metric_result]
Answer: D
NEW QUESTION # 59
What is configured first if an admin has both the Admin [admin] and HR Admin [sn_hr_core.admin] roles and wants to configure an Access Control Rule for the HR Payroll table?
Manually add the security_admin role to your User record
Manually add the Delegated Developer role to your User record
From the User dropdown in the banner, elevate your role to delegated_developer From the User dropdown in the banner, elevate your role to security_admin Verified Answer: D. From the User dropdown in the banner, elevate your role to security_admin Very Short Explanation : To configure an access control rule for the HR Payroll table, the admin needs to have the security_admin role, which grants the ability to create, modify, and delete access control rules 1 . The admin can elevate their role to security_admin from the User dropdown in the banner, which temporarily grants them the elevated role for a specified duration 1 . The other options are not relevant for configuring an access control rule.
In the HR Guided Setup Module, why are some tasks locked in the Task view?
- A. They require other tasks to be completed first.
- B. They require a plugin to be activated first
- C. They are deprecated tasks that should not be completed.
- D. They require an elevated role to access.
Answer: C
NEW QUESTION # 60
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
- A. The Admin can no longer add members to HR groups.
- B. The Admin follows the same process as with any group membership change.
- C. The Admin must impersonate an HR Admin to add members to HR groups.
- D. The Admin must elevate their role to security_admin to add members to HR groups.
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html
NEW QUESTION # 61
Which content delivery feature will allow a user to deliver messages to employees to encourage them to complete their assigned surveys, track survey completions, and invite them to a meeting where survey results will be shared?
- A. Lifecycle Events
- B. Learning Posts
- C. Journey Accelerator
- D. Campaigns
Answer: D
Explanation:
In ServiceNow HRSD, Campaigns (part of Content Delivery) are the primary tool for multi-channel communication strategies. Campaigns allow HR Administrators to group various content pieces-such as portal banners, announcements, and automated emails-into a single goal-oriented initiative. Because campaigns are linked to HR Criteria, they can specifically target employees who haven ' t yet completed a survey, providing persistent " nudges " across the Employee Center. Furthermore, campaigns include tracking capabilities to monitor engagement levels and survey completion rates in real-time. This makes them ideal for complex engagement scenarios, such as the one described, where an HR professional needs to drive action (survey completion), monitor the status, and then follow up with invitations to informational meetings based on the results of that data collection.
NEW QUESTION # 62
When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?
- A. Question Answer [question_answer]
- B. Form [sys_ui_form]
- C. HR Case [sn_hr_core_case]
- D. Metric Result [asmt_metric_result]
Answer: D
Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources
/concept/employee-form-configuration.html
NEW QUESTION # 63
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail.
What are the basic categories used?
- A. HR Service, Topic Category, Activity Category, Activities, COE.
- B. HR Service, Topic Detail, COE.
- C. HR Service, Topic Category, COE.
- D. HR Service, Topic Detail, Topic Category, COE.
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/hr-service-categorization.html
NEW QUESTION # 64
If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?
- A. Add it to the Contextual Search configuration
- B. Add it to the HR Service configuration
- C. Add it to the HR Template
- D. All Knowledge bases are searched by default
Answer: B
NEW QUESTION # 65
When a Guided Setup task is marked as complete, how can it be reopened?
- A. Restart the Guided Setup entirely
- B. Submit a request in HI
- C. Closed tasks cannot be reopened
- D. Click the Mark as Incomplete button
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ reference/r_HRTaskViewPage.html
NEW QUESTION # 66
If the HRSD application is scoped, why can the System Administrator initially access all HR applications after the plugin has been installed?
- A. The roles were manually granted by a ServiceNow security user.
- B. The roles were manually granted by an HR Admin.
- C. When the HR plugins are installed, the necessary HR roles are added to the Admin role.
- D. The Admin will always have access to all HR tables and data.
Answer: C
NEW QUESTION # 67
Which of the following are true for an HR application as it relates to the User [sys_user] Table and the HR Profile [sn_hr_core.profile] Table?
- A. Only the User table is required in HR.
- B. Only HR Profile table is required in HR.
- C. Neither are required.
- D. Both are required.
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/madrid-hr-service-delivery/page/product/human-resources/ concept/c_CustomizedProfileInformation.html
NEW QUESTION # 68
What determines if a user can view a Knowledge article?
- A. Can/Cannot Read User Criteria
- B. ACL Rules
- C. Can/Cannot Contribute User Criteria
- D. HR Criteria
Answer: A
Explanation:
Explanation
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html
NEW QUESTION # 69
Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?
- A. HR Case Reader [sn_hr_le.case_reader]
- B. Profile Reader [sn_hr_core.profile_reader]
- C. HR Case Writer [sn_hr_le.case_writer]
- D. Profile Writer [sn_hr_core.profile_writer]
Answer: B
Explanation:
Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/concept/c_HRProfileSecurity.html
NEW QUESTION # 70
How does ServiceNow know which HR Template to use on an HR Case?
- A. The HR Template is referenced on the HR Service record.
- B. Each COE has a specific HR Template.
- C. The HR Template is selected directly on the Catalog item.
- D. The HR Template is referenced on the record producer form.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-task-template.html
NEW QUESTION # 71
If a knowledge base and its articles have no user criteria selected, a user without a role can do what?
- A. contribute, but not read articles
- B. read articles, but not contribute
- C. read and contribute articles
- D. can neither read nor contribute articles
Answer: D
NEW QUESTION # 72
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?
- A. HR Criteria configuration
- B. Knowledge Management configuration
- C. HR Service configuration
- D. Contextual Search configuration
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_HRServiceAutomation.html
NEW QUESTION # 73
How is the HR template associated with an HR service?
- A. On the HR template record
- B. On the HR service record
- C. On the Lifecycle Event Activity Set
- D. On the HR case
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/configure-hr-case-template.html
NEW QUESTION # 74
After configuration on a Lifecycle Event is complete, what additional configuration is needed to initiate the LE process for an employee?
- A. A Scheduled Job is needed to initiate the LE process
- B. An HR Service is needed to initiate the LE process
- C. None. The LE will automatically trigger based on its configuration
- D. An Event is needed to initiate the LE process
Answer: D
Explanation:
Verified Answer: C. An Event is needed to initiate the LE process Very Short Explanation: An event is a record that indicates a change in the state of an application or a task. Events can be used to trigger actions such as notifications, workflows, or scripts. To initiate a Lifecycle Event process for an employee, an event must be configured on the Lifecycle Event record. The event can be based on a condition, a script, or a schedule 1 .
NEW QUESTION # 75
What determines when the HR Chat queue is available?
- A. Schedule field on the User record
- B. Schedule field on the Queues record
- C. HR Chat is always available
- D. Schedule field on the HR Profile
Answer: B
NEW QUESTION # 76
Which feature of Lifecycle Events will revert an already completed activity such as the workplace setup?
- A. Rescind Activity Set
- B. Rescind Hire
- C. Activity Container
- D. Undo Activities
Answer: A
Explanation:
The Rescind Activity Set is a specialized feature within ServiceNow Lifecycle Events designed to handle scenarios where a process must be reversed after certain tasks have already been finalized. For example, if a new hire ' s start date is canceled after IT has already provisioned a laptop or Facilities has completed " workplace setup, " the Rescind Activity Set triggers a set of compensating tasks to undo those specific actions. Unlike a simple cancellation, which just stops future work, rescinding provides a structured workflow to " roll back " the state of the organization. This ensures that licenses are reclaimed, equipment is returned, and security access is revoked, maintaining operational integrity and resource management even when employee journeys are interrupted.
NEW QUESTION # 77
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
- A. The Admin can no longer add members to HR groups.
- B. The Admin follows the same process as with any group membership change.
- C. The Admin must impersonate an HR Admin to add members to HR groups.
- D. The Admin must elevate their role to security_admin to add members to HR groups.
Answer: A
NEW QUESTION # 78
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