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NEW QUESTION # 11
What object corresponds to the service call in ERP? Choose the correct answer.
- A. Quotation
- B. Sales Order
- C. Service Order
- D. Service Contract
Answer: C
NEW QUESTION # 12
Which SAP Analytics Cloud stories are available to download for SAP Field Service Management? Note:
There are 2 correct answers to this question.
- A. Field Service Smartforms and Feedback
- B. Field Service Capacity Overview
- C. Field Service Performance Dashboard
- D. Field Service Checkout Report
Answer: A,D
NEW QUESTION # 13
Which of the following statements are correct? Note: There are 2 correct answers to this question.
- A. Company specific configuration is applied to one database
- B. Company specific configuration is applied to all databases
- C. Account specific configuration is applied to one database
- D. Account specific configuration is applied to all databases
Answer: A,D
NEW QUESTION # 14
When an existing template has been modified and released, what options to be given to the users?
Note: There are 2 correct answers to this question.
- A. Reactivate other versions
- B. Delete other versions
- C. Export other versions
- D. Deactivate Other versions
Answer: B,D
NEW QUESTION # 15
Which chart types are available in settings to create a report? Note: There are 3 correct answers to this question.
- A. Pie
- B. Area
- C. Scatter
- D. Column
- E. Line
Answer: A,D,E
NEW QUESTION # 16
How do you activate the integrated Checkout feature in SAP Field Service management Mobile App?
Note: There are 3 correct answers to this question.
- A. Configure Checkout workflow step
- B. Activate Permissions
- C. Enable Company Settings
- D. Adjust Cloud Account settings
- E. Create Custom Business Rules
Answer: A,B,C
NEW QUESTION # 17
In which scenario of Service engagement does SAP Field service management primarily provide capabilities to complement? Choose the correct answer.
- A. Video Chat
- B. No Touch
- C. E-mail Interaction
- D. High Touch
Answer: D
NEW QUESTION # 18
As a technician, you want to record the expenses. Which objects can you record the expenses against?
Note: There are 3 correct answers to this question.
- A. Equipment
- B. Activity
- C. Service Call
- D. Business Partner
- E. Purchase Order
Answer: A,B,D
NEW QUESTION # 19
As a technician, you just have completed a job. you now need to book a second visit for the Customer.
What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.
- A. Create a follow up activity from the Expenses page
- B. Create a follow up activity from within the Service call.
- C. Create a follow up activity from the Efforts page
- D. Create a follow up activity from the Smart form page
Answer: B
NEW QUESTION # 20
Which of the following elements can be used in Smartforms? Note: There are 3 correct answers to this question.
- A. Text Input, Picker, Series, Attachment
- B. Text Input, Status, Series, Formula
- C. Picker, Status, Series, Number Input
- D. Text Input, Picker, Status, Series
- E. Text Input, Description, Picker, Status
Answer: A,C,D
NEW QUESTION # 21
How can you create a service call in SAP Field Service management? Note: There are 3 correct answers to this question.
- A. Manually in the Web Application with in the master data
- B. Automatically via the cloud connector from an SAP CRM on-premise system
- C. Automatically when submitting a new service call from the Self-Service Portal
- D. Automatically Via the cloud connector from an SAP ERP On-premise system
- E. Manually in Web Application within Planning and dispatching
Answer: C,D,E
NEW QUESTION # 22
Which functionality is possible when the Smartform template is set to Translation status?
- A. The template can be exported in XML format.
- B. The template can be assigned to an equipment.
- C. The template can be edited.
- D. The template can be assigned to an activity.
Answer: A,C
NEW QUESTION # 23
Which prerequisites are necessary to integrate SAP Field Service Management with SAP Analytics Cloud?
Note: There are 2 correct answers to this question.
- A. Allow browser cookie settings to accept sapbusinessobjects.cloud.
- B. Set REPORTDATA UI Permission to VISIBLE.
- C. Delete recent browser history and cookies.
- D. Set CoreSystems.FeatureFlag.AR.SAC.Enabled to TRUE.
Answer: A,D
NEW QUESTION # 24
What are some of the SAP Field Service Management Crowd Service capabilities? Note: There are 3 correct answers to this question.
- A. Automatic determination of activity efforts and material consumed.
- B. Crowd workers can reschedule assignments with in a set time frame.
- C. Configurable onboarding platform to invite partners
- D. Crowd workers can accept or reject assignments within a set timeframe.
- E. Intelligent scheduling to determine the best qualified technician
Answer: C,D,E
NEW QUESTION # 25
What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.
- A. You can link two picker elements together.
- B. You can link picker and attachment elements together.
- C. You can use it to select an object from a list.
- D. You can use it to pick PNG files.
Answer: A,C
NEW QUESTION # 26
What is the first step a technician needs to take to add aSmartform with in SAP Field Service Management Mobile App. Choose the correct answer.
- A. Select a linked object
- B. Select whether is mandatory
- C. Select a record from the linked object
- D. Select a Template
Answer: C
NEW QUESTION # 27
What are the platforms supported for SAP Field Service mobile App? Note: There are 3 correct answers to this question.
- A. Blackberry
- B. Android
- C. iOS
- D. Windows Phone
- E. Windows Desktop
Answer: B,C,D
NEW QUESTION # 28
Which of the following is supported in business rules?
- A. Stack
- B. Array
- C. Heap
- D. Linked list
Answer: B
NEW QUESTION # 29
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The activity has to be assigned to the technician
- B. The service call needs to be assigned
- C. The dispatcher needs to release the assignment
- D. The activity needs to be in status finished
Answer: A,C
NEW QUESTION # 30
For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.
- A. Workforce management
- B. Mobile service execution
- C. Customer feedback management
- D. Ticket and case creation
Answer: A,B
NEW QUESTION # 31
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