MB-210 Exam Questions Get Updated [2022] with Correct Answers
Practice MB-210 Questions With Certification guide Q&A from Training Expert PassTestking
Microsoft MB-210 Exam Syllabus Topics:
| Topic | Details |
|---|---|
Perform configuration (25-30%) | |
| Configure sales settings | -configure sales territories and hierarchical sales territories -configure auto number settings for cases, orders, and quotes -configure business settings including business closures, currencies, and fiscal years -configure sales security roles and access team templates -create and manage sales collateral |
| Configure processes | -configure duplicate detection rules -configure record creation rules -configure sales business process flows -create and manage playbooks |
| Create and configure sales visualizations | - configure template apps for Power BI -configure sales dashboards -design and create sales charts -design sales Advanced Find, Power BI, FetchXML, and Kanban reports, views, and visualizations |
Manage core sales tables (45-50%) | |
| Create and manage accounts and contacts | -create and manage accounts -create and manage contacts -create and manage activities |
| Create and manage leads | -create and search for leads -convert activities to leads -perform lead qualification |
NEW QUESTION 32
You need to create visualizations for managers.
What should you configure? To answer, select the appropriate options In the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 33
You are converting a lead for the manufacturing manager from Contoso, Ltd. Neither the company nor the manufacturing manager are in your Dynamics 365 system.
You need to ensure that the lead record a correctly convened.
Which values should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION 34
Hotspot Question
You send a quote to a client. The client calls and negotiates a better price.
You need to send a revised quote to the client.
What is required to modify the quote? To answer, select
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 35
You are using Microsoft Dynamics 365 for sales.
Your marketing department has given you a number of illustrated documents that explain how your product is superior to various competitors.
You have been tasked with adding this material to Dynamics 365 so the salespeople can use and email the material to their prospects, all from within Dynamics 365.
How should you complete this task?
- A. Add the documents as attachments in the notes section for each competitor.
- B. Add the documents to SharePoint and set up the SharePoint integration with Dynamics 365.
- C. Add the documents as sales literature, and associate them with the right competitors.
- D. Add the documents as Email Templates associated with the opportunity entity.
Answer: C
NEW QUESTION 36
You manage Dynamics 365 Sales. You have a sales territory named SalesTerritoryA which has an associated manager.
You need to create a new sales territory named SalesTerritoyB and assign the SalesTerritoryA manager to SalesTerritoryB.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
NEW QUESTION 37
You are a Dynamics 365 for Sales administrator. You are setting up a product catalog.
You need to configure the base unit group.
Which quantity or measurement should you configure?
- A. the lowest needed to sell the product or service
- B. the highest needed to sell the product or service
- C. the most frequently used to sell the service
- D. the least frequently used to sell the service
Answer: A
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/sales-professional/create-unit-group-add-units
NEW QUESTION 38
You use Dynamics 365 for Sales. Users search for leads by using email addresses, phone numbers, and comments made in notes.
Users report that the results they obtain when using Global Search are not useful.
You need to configure Dynamics 365 to enable the users to locate leads.
What should you implement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/relevance-search-results
NEW QUESTION 39
You manage a Dynamics 365 Sales environment.
You need to create a dashboard that lists customers and their activities. The dashboard must include tiles that are permanently displayed.
How should you configure the dashboard? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/configure-interactiv
NEW QUESTION 40
You are a Dynamics 365 administrator.
You need to configure action cards in Relationship Assistant.
Which action card should you enable for each scenario? To answer, drag the appropriate action cards to the correct scenarios. Each action card may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
References:
https://community.dynamics.com/crm/b/crmpowerobjects/archive/2018/12/31/enable-and-configurerelationship-assistant
NEW QUESTION 41
You use opportunities with business process flows in Dynamics 365.
You do not have insight into the amount of time spent per process and when the last stage became active.
You need to create views and charts that give you this insight and that allow you to track by the owner of the opportunity.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION 42
You manage a Dynamics 365 environment. You plan to implement business process flows from AppSource.
You need to ensure that a user can install the business process flows.
What should you do?
- A. Assign the Common Data Service User role to the user
- B. In the Office 365 Admin center, assign Application proxy permissions to the user
- C. Assign the Dynamics 365 System Customizer role to the user
- D. In the Power Apps Admin center, assign Environment Maker permissions to the user
Answer: C
Explanation:
Topic 3, Group of theaters
Case Study
This is a case study Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
A company owns a group of theaters that stage live performances. Tickets to shows are sold by individual representatives by using a mobile app.
Each theater has a manager. The managers rotate between theaters every six months.
The company plans to implement Dynamics 365 Sales.
Current environment
The company uses the following pricing structure for tickets:
Representatives create Microsoft Word documents to use as invoices. Pricing for tickets is often inconsistent. Ticket sales are often lost because customers go to other shows.
Requirements
Business cards
* The business card of every group sales customer must be scanned and the image saved with the contact record.
* A customer's business card must be scanned even if the customer has been to the theater before.
* Business cards must show up on all contact forms.
Salespeople
* Each salesperson needs to sell a certain amount of tickets per month.
* The number of tickets each salesperson sells must be totaled only at the end of the month, before the monthly meeting between the salesperson and their manager.
* Salespeople must not be able to check the quantity sold in the system daily.
Opportunities
* The name of the sales manager must be added to opportunity records when sales representatives close opportunities.
* Opportunities that are lost must include the reasons other show and not interested.
* Some of the opportunities who order a large quantity of tickets every week want quotes quickly on various quantities. They want it broken down as follows:
*Price breakout by ticket
*Quantity discount amount
*Original ticket price
Orders
* Customers who buy a large quantity of tickets to a show must always get a quote first.
* Orders must always be created from the Quote record when it is a large purchase.
* Customers who buy a smaller quantity of tickets that do not have quotes must have an invoice sent to them.
Data Analysis
* Analyze email messages that pertain to ticket sales of the shows.
* Analyze relationships to help with potential sales of friends and coworkers for potential ticket buyers.
* Analyze accounts and assess the account representative's relationship with the customer to gauge the level of communication.
Visuals
A Tickets dashboard for all cashiers must be created that contains the following bar Charts:
* all the tickets sold for each show
* all the tickets available for each show
* accounts that have purchased groups of 10 or more tickets
* purchased tickets by age groups
Shows
* Representatives must track which shows customers go to when they do not purchase the tickets to their shows. This information must be entered in the records.
* Every time a potential large sale is lost, the representative needs to ask the customer which show ticket was purchased instead of their show.
* Shows at other theaters must be updated on a monthly basis.
* Quantity discounts and bulk purchase for different shows must be consistent.
Issues
* The Tickets dashboard has eight sections. The dashboard includes a line chart that displays data about age groups. The dashboard also has a chart that group ticket sales. The chart shows 10 or more tickets sold but is missing accounts that purchased more than 20 tickets.
* Cashiers report that they cannot see two specific area of the Tickets dashboard. Salespeople report that they can see all areas of the dashboard.
* Representative 1 is unable to scan business cards.
* Some users do not see the business cards when using their desktop machines, but they see them from their tablets and mobile phones.
* There are no business card images in the system.
* Duplicate contacts are being created with business card scans.
NEW QUESTION 43
You use products with properties for your opportunities in Dynamics 365.
You are adding a new product to your product catalog.
You need to create the product with a new set of properties.
Which Three product catalog components should you configure in sequence? To answer, move the appropriate components from the list of components to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Product
2 - Product Family
3 - Properties
NEW QUESTION 44
You are the project manager for a Microsoft Dynamics 365 implementation and are tra.n.ng the company sales staff.
All staff members use laptops with the Microsoft Office Suite fully installed.
How can sates staff access and use Dynamics 365 when they are traveling outside of the office?
Each correct answer presents a complete solution.
- A. They can use Microsoft Outlook.
- B. They can gain online access by using the Azure portal.
- C. They can use Skype for Business.
- D. They can use any web browser.
Answer: A,D
NEW QUESTION 45
You need to create invoices for all customers.
Which products should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION 46
The product development team for a toy company creates a new remote-control toy.
You need to create the necessary records and record relationships to sell the product.
Which five records and/or components should you configure in sequence? To answer, move the appropriate records and/or components from the list of records and components to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
Explanation
NEW QUESTION 47
You run an Account Overview report for Fourth Coffee. The following results are displayed.
Use the drop-down menus to select the answer choice that answers each question based on the information presented in the graphic.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 48
You use products with properties for your opportunities in Dynamics 365.
You are adding a new product to your product catalog.
You needto create the product with a new set of properties.
Which Three product catalog components should you configure in sequence? To answer, move the appropriate components from the list of components to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION 49
You need to make theappropriate change to the system to ensure that statistics are correct in time for each manager/salesperson meeting.
What should you do?
- A. In the Business Management section of Settings, configureGoal Metrics
- B. Create a workflow for the Goals entity
- C. In the Goals section of App Settings, selectActuals
- D. In the Goals Settings section of App Settings, selectRollup recurrence
Answer: D
Explanation:
Explanation
The number of tickets each salesperson sells must be totalled only at the end of the month,before the monthly meeting between the salesperson and their manager.
Salespeople must not be able to check the quantity sold in the system daily.
NEW QUESTION 50
You need to set up quotes to meet the requirements.
How should you configure the quotes? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-quote-pdf
NEW QUESTION 51
You need to set up the required sales tracking for multinational customers.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Associate the customer accounts for each country with the primary account.
- B. Create each country sales territory as a sub-territory of the global territory.
- C. Associate the accounts in each country with the country sales territory in which it is located.
- D. Create a primary account for the customer and contacts for each country of operation.
- E. Create a primary account for the customer and assign it to the global territory.
Answer: B,C
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-platform/admin/set-up-sales-territories-organize-business-markets-geographical-area
NEW QUESTION 52
A company uses Dynamics 565 Sales Professional.
A new enterprise sales team must be created. The sales manager will be responsible for adding members and removing members from the team.
You need to create the new sales team.
Which two values must you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Team description
- B. Team channel name
- C. Team administrator
- D. Business unit name
- E. Team name
Answer: D,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-teams
NEW QUESTION 53
You need to implement the time study.
What should you create?
- A. custom activity type
- B. new data step in the business process flow
- C. business rule
- D. insight cards with Sales Insights
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/work-with-activities?vie
NEW QUESTION 54
You need to make the appropriate change to the system to ensure that statistics are correct in time for each manager/salesperson meeting.
What should you do?
- A. In the Goals section of App Settings, select Actuals
- B. In the Goals Settings section of App Settings, select Rollup recurrence
- C. In the Business Management section of Settings, configure Goal Metrics
- D. Create a workflow for the Goals entity
Answer: B
Explanation:
The number of tickets each salesperson sells must be totalled only at the end of the month, before the monthly meeting between the salesperson and their manager.
Salespeople must not be able to check the quantity sold in the system daily.
NEW QUESTION 55
......
Topics of MB-210: Microsoft Dynamics 365 Sales Exam
Candidates must know the exam topics before they start of preparation. because it will really help them in hitting the core. Our Microsoft MB-210 dumps will include the following topics:
1. Perform configuration (40-45%)
Configure sales settings
- Configure sales team roles
- Configure business closures
- Configure playbook management
- Configure goal management components
- Configure sales security roles
- Configure auto number settings
- Configure relationship cards
Configure processes
- Configure record creation rules
- Configure out of the box sales business process flows
Create and configure sales visualizations
- Design and create sales charts
- Configure sales dashboards
- Execute and analyze sales reports
- Configure sales content pack for Power BI
Configure integration with external sales applications
- Implement LinkedIn Sales Navigator
- Implement Dynamics 365 AI for sales
- Implement social selling assistant
- Configure and enable embedded intelligence
2. Manage core sales entities (20-25%)
Create and manage leads
- Create and search for leads
- Configure status reasons
- Scan business card
- Perform lead qualification
- Convert activities to leads
Create and manage opportunities
- Customize the Opportunity Close form
- Close opportunity as won or lost
- Configure status reasons
- Add product line items to opportunity
3. Manage sales entities (35-40%)
Create and manage quotes
- Create a template from a quote
- Send quotes to customers
- Add quotes to opportunities
- Convert quotes to orders
- Edit quotes in various stages
Create and manage sales order processing
- Create and manage invoices
- Create and manage competitors
- Create and manage orders
Create and manage product and product catalog
- Configure product families, bundles, and products
- Configure product lifecycle
- Configure unit groups
- Configure price lists
- Configure discount lists
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