[2025] Valid 220-1102 test answers & CompTIA 220-1102 exam pdf [Q257-Q282]

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[2025] Valid 220-1102 test answers & CompTIA 220-1102 exam pdf

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CompTIA 220-1102 (CompTIA A+ Certification Exam: Core 2) is the second part of the CompTIA A+ certification exam, which is a globally recognized certification for computer technicians. It is designed to test the knowledge and skills of candidates in several areas, including software troubleshooting, operating systems, security, and more. 220-1102 exam is an essential step towards becoming a certified IT professional and can help individuals advance their careers in the technology industry.


CompTIA A+ Certification Exam: Core 2 is a multiple-choice exam, with a maximum of 90 questions. 220-1102 exam duration is 90 minutes, and candidates need to score 700 out of 900 to pass the exam. 220-1102 exam is available in multiple languages, including English, Spanish, German, Japanese, and Portuguese, among others. Candidates can take the exam at any of the Pearson VUE testing centers worldwide or online through Pearson OnVUE, a proctored, online testing platform.

 

NEW QUESTION # 257
A large company is changing its password length requirements. The Chief Information Officer is mandating that passwords now be at least 12 characters long, instead of 10. Which of the following should be used to adjust this setting?

  • A. Access control lists
  • B. Authenticator applications
  • C. User accounts
  • D. Group Policy

Answer: D

Explanation:
Group Policy is a feature of Windows that allows administrators to manage and configure settings for computers and users on a network12. One of the settings that can be controlled by Group Policy is the password policy, which defines the rules for creating and changing passwords, such as minimum length, complexity, expiration, and history34. By using Group Policy, the Chief Information Officer can enforce the new password length requirement for all users and computers in the company's domain, without having to manually adjust each user account or device.
References1: The Official CompTIA A+ Core 2 Student Guide (Exam 220-1102), page 10-11 2: CompTIA A+ Certification Exam Core 2 Objectives, page 13 3: The Official CompTIA A+ Core 2 Instructor Guide (Exam
220-1102), page 10-12 4: CompTIA A+ Certification Exam: Core 2 (220-1102) Exam Objectives


NEW QUESTION # 258
A technician recently installed a new router for a small business. Afterwards, the technician completed an external port scan and generated the following information:
Which of the following should the technician perform next in order to follow best practices?

  • A. Migrate to UPnP.
  • B. Implement IP filtering.
  • C. Disable any unwanted services.
  • D. Utilize NAT.

Answer: C


NEW QUESTION # 259
A help desk technician needs to remotely access and control a customer's Windows PC by using a secure session that allows the technician the same control as the customer. Which of the following tools provides this type of access?

  • A. FTP
  • B. RDP
  • C. SSH
  • D. VNC

Answer: B

Explanation:
RDP stands for Remote Desktop Protocol, which is a proprietary protocol developed by Microsoft that allows a user to remotely access and control another computer over a network. RDP provides a secure session that encrypts the data between the client and the host, and allows the user to see and interact with the desktop and applications of the remote computer as if they were sitting in front of it. RDP also supports features such as audio, video, clipboard, printer, and file sharing, as well as multiple monitor support and session recording. To use RDP, the host computer must have Remote Desktop enabled and configured, and the client computer must have a Remote Desktop client software installed. The client can connect to the host by entering its IP address, hostname, or domain name, and providing the login credentials of a user account on the host. RDP is commonly used for remote administration, technical support, and remote work scenarios


NEW QUESTION # 260
A user identified that a program installed in a workstation does not have optional features enabled. Which of the following must the technician do to install the optional features?

  • A. Goto AdministrativeTools and edit System Configuration.
  • B. Goto AdministrativeTools and run Disk Cleanup.
  • C. Goto Programs andFeatures, select the program, and click onChange.
  • D. Goto Programs andFeatures, uninstall the program, and reinstallit.

Answer: C

Explanation:
When a user needs to install optional features for a program that is already installed, the technician should:
* Go to Programs and Features:Access this via the Control Panel.
* Select the program:Find the installed program in the list.
* Click on Change:The "Change" option allows modifications to the installed program, such as adding or removing features, without completely uninstalling and reinstalling the program.
This method is the most efficient and avoids unnecessary reinstallation of the software, which could lead to data loss or require reconfiguration.
Reference:
CompTIA A+ 220-1102 Exam Objectives, Section 1.4: Given a scenario use the appropriate Microsoft Windows 10 Control Panel utility.
Windows application management documentation.


NEW QUESTION # 261
A user downloads an application with a plug-in that is designed to automatically prompt for an OTP when the user browses to a specific website. The plug-in installs without any warnings or errors. The first time the user goes to the site, the prompt does not open, and the user cannot access the site. Which of the following browser settings should the user configure?

  • A. Proxy settings
  • B. Extensions/add-ins
  • C. Certificate validity
  • D. Trusted sources

Answer: B

Explanation:
The user should configure extensions/add-ins. Since the issue involves a browser plug-in, checking if the extension or add-in is enabled or properly configured can resolve the issue. If the plug-in is disabled, the OTP prompt will not appear as expected.
Reference: CompTIA A+ 220-1102 Exam Objectives, Domain 3.0 Software Troubleshooting


NEW QUESTION # 262
A user's computer was infected with a Trojan. The user thinks the Trojan was introduced when clicking on a malicious link in an email. Which of the following actions should the technician take to prevent further damage to the computer?

  • A. Scan the system with a rootkit scanner.
  • B. Ensure anti-malware signatures are up to date.
  • C. Review the proxy settings.
  • D. Enable the firewall.

Answer: B


NEW QUESTION # 263
An employee calls the help desk regarding an issue with a laptop PC. After a Windows update, the user can no longer use certain locally attached devices, and a reboot has not fixed the issue. Which of the following should the technician perform to fix the issue?

  • A. Disable the Windows Update service.
  • B. Check for updates.
  • C. Restore hidden updates.
  • D. Rollback updates.

Answer: D

Explanation:
The technician should perform a rollback of the Windows update that caused the issue with the locally attached devices. A rollback is a process of uninstalling an update and restoring the previous version of the system. This can help to fix any compatibility or performance issues caused by the update1. To rollback an update, the technician can use the Settings app, the Control Panel, or the System Restore feature. The technician should also check for any device driver updates that might be needed after rolling back the update. Disabling the Windows Update service is not a good practice, as it can prevent the system from receiving important security and feature updates. Checking for updates might not fix the issue, as the update that caused the issue might still be installed. Restoring hidden updates is not relevant, as it only applies to updates that have been hidden by the user to prevent them from being installed2.


NEW QUESTION # 264
A user lost a company tablet that was used for customer intake at a doctor's office. Which of the following actions would BEST protect against unauthorized access of the data?

  • A. Changing the office's Wi-Fi SSID and password
  • B. Changing the user's password
  • C. Performing a remote wipe on the device
  • D. Enabling remote drive encryption

Answer: A

Explanation:
The best action to protect against unauthorized access of the data on the lost company tablet is to perform a remote wipe on the device. A remote wipe is a feature that allows an administrator or a user to erase all the data and settings on a device remotely, usually through a web portal or an email command. A remote wipe can help prevent the data from being accessed or compromised by anyone who finds or steals the device.
Changing the office's Wi-Fi SSID and password may prevent the device from connecting to the office network but may not prevent the data from being accessed locally or through other networks. Changing the user's password may prevent the device from logging in to the user's account but may not prevent the data from being accessed by other means or accounts. Enabling remote drive encryption may protect the data from being read by unauthorized parties but may not be possible if the device is already lost or turned off.
References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 3.1


NEW QUESTION # 265
A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

  • A. Roll back the OS update.
  • B. Delete the application's cache.
  • C. Check for application updates.
  • D. Uninstall and reinstall the application.

Answer: C

Explanation:
Checking for application updates is the first troubleshooting step that the user should perform, because the application may not be compatible with the new OS version and may need an update to fix the issue. Deleting the application's cache, rolling back the OS update, or uninstalling and reinstalling the application are possible solutions, but they are more time-consuming and disruptive than checking for updates. Reference: : https://www.comptia.org/training/resources/exam-objectives/comptia-a-core-2-exam-objectives : https://www.lifewire.com/how-to-update-apps-on-android-4173855


NEW QUESTION # 266
A user's PC is performing slowly after the user clicked on a suspicious email attachment. The technician notices that a single process is taking 100% of RAM, CPU, and network resources. Which of the following should the technician do first?

  • A. Reboot the computer
  • B. Run an antivirus scan
  • C. Educate the user about cybersecurity best practices
  • D. Disconnect the computer from the network

Answer: D

Explanation:
The technician should disconnect the computer from the network (Option A) first to prevent any further spread of the infection or data loss. Once the machine is isolated from the network, the technician can safely investigate the malware without risking infection to other systems.
Running an antivirus scan (Option B) comes after isolating the system.
Rebooting the computer (Option C) could lead to the loss of critical information or make it harder to diagnose the issue.
Educating the user (Option D) is important but should happen after resolving the immediate issue.
CompTIA A+ Core 2 Reference:
3.3 - Best practices for malware removal, including isolating the system first.


NEW QUESTION # 267
Ann, a CEO, has purchased a new consumer-class tablet for personal use, but she is unable to connect it to the company's wireless network. All the corporate laptops are connecting without issue. She has asked you to assist with getting the device online.
INSTRUCTIONS
Review the network diagrams and device configurations to determine the cause of the problem and resolve any discovered issues.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.








Answer:

Explanation:
See the Explanation below:
Explanation:

Click on 802.11 and Select ac

Click on SSID and select CORP

Click on Frequency and select 5GHz

At Wireless Security Mode, Click on Security Mode

Select the WPA2

Ann needs to connect to the BYOD SSID, using 2.4GHZ. The selected security method chose should be WPA PSK, and the password should be set to TotallySecret.


NEW QUESTION # 268
An IT technician is attempting to access a user's workstation on the corporate network but needs more information from the user before an invitation can be sent. Which of the following command-line tools should the technician instruct the user to run?

  • A. hostname
  • B. nslookup
  • C. tracert
  • D. gpresult

Answer: A

Explanation:
The hostname command-line tool is used to display the name of the local machine. This information can be crucial for identifying the device within a network, especially when setting up remote access or sharing resources like folders and printers. Unlike other command-line tools that provide more detailed network diagnostics or configuration details, hostname straightforwardly offers the device's network identification, making it suitable for the scenario described.Reference: Official CompTIA A+ Core 1 and Core 2 Student Guide.


NEW QUESTION # 269
A homeowner recently moved and requires a new router for the new ISP to function correctly. The internet service has been installed and has been confirmed as functional. Which of the following is the FIRST step the homeowner should take after installation of all relevant cabling and hardware?

  • A. Test all network sharing and printing functionality the customer uses.
  • B. Run a speed test to ensure the advertised speeds are met.
  • C. Change the default passwords on new network devices.
  • D. Convert the PC from a DHCP assignment to a static IP address.

Answer: C

Explanation:
When a homeowner moves and sets up a new router for the new ISP it is important to take appropriate security measures to protect their network from potential security threats. The FIRST step that the homeowner should take after installation of all relevant cabling and hardware is to change the default passwords on new network devices.
Most modern routers come with default usernames and passwords that are widely known to potential attackers.
If these defaults are not changed, it could make it easier for external attackers to gain unauthorized access to the network. Changing the passwords on new network devices is a simple but effective way to improve the security posture of the network.


NEW QUESTION # 270
A management team at a small office wants to block access to inappropriate websites and create a log of these access attempts. Which of the following is a way to meet these requirements?

  • A. Screened subnet
  • B. Access control list
  • C. Content filter
  • D. Port forwarding

Answer: C

Explanation:
A content filter is a device or software that blocks or allows access to web pages based on predefined criteria, such as keywords, categories, or ratings. A content filter can also create a log of the blocked or allowed web requests, which can help the management team monitor and audit the web usage of their employees. A content filter is different from the other options because:
* A screened subnet is a network segment that is protected by two firewalls, one facing the internet and one facing the internal network. A screened subnet can isolate servers or hosts that need to be accessed from both sides, such as a web server or a bastion host. A screened subnet does not filter web content based on predefined criteria, but rather on network addresses, ports, and protocols.
* Port forwarding is a technique that allows a router to forward packets from one port to another port, usually on a different device. Port forwarding can enable remote access to services or applications that are hosted on a private network, such as a web server or a game server. Port forwarding does not filter web content based on predefined criteria, but rather on destination ports and addresses.
* An access control list (ACL) is a set of rules that defines which packets are allowed or denied on a network device, such as a router or a firewall. An ACL can filter packets based on source and
* destination addresses, ports, protocols, and other criteria. An ACL can also create a log of the matched or unmatched packets, which can help the management team troubleshoot and secure their network. An ACL does not filter web content based on predefined criteria, but rather on packet headers and fields.


NEW QUESTION # 271
A user's new laptop, which was advertised as gaming-ready, is performing slowly when the user is playing a modern game. However, when the user is playing a less resource-demanding game, the user does not see any lag. Which of the following should a technician do to resolve the issue?

  • A. Select dedicated graphics
  • B. Activate CPU hyperthreading
  • C. Overclock the RAM
  • D. Enable NIC teaming

Answer: A

Explanation:
Comprehensive and Detailed In-Depth Explanation:
Many modern laptops have both an integrated GPU (built into the CPU) and a dedicated GPU (such as NVIDIA or AMD). The system may default to the integrated GPU to save power, which results in poor gaming performance. The technician should manually set the game to use the dedicated graphics card to resolve the issue.
* A. Overclock the RAM - Incorrect. While overclocking RAM can improve performance slightly, it does not resolve GPU-related gaming lag.
* B. Enable NIC teaming - Incorrect. NIC teaming improves network bandwidth and has no effect on gaming graphics.
* D. Activate CPU hyperthreading - Incorrect. Hyperthreading improves multitasking but does not directly impact gaming graphics performance.
Reference:
CompTIA A+ 220-1102, Objective 1.8 - Performance Optimization and Troubleshooting


NEW QUESTION # 272
A user's Windows computer seems to work well at the beginning of the day. However, its performance degrades throughout the day, and the system freezes when several applications are open. Which of the following should a technician do to resolve the issue? (Select two).
Install the latest GPU drivers.

  • A. Disable scheduled tasks.
  • B. Reinstall the OS.
  • C. Increase the hard drive space.
  • D. Uninstall unnecessary software.
  • E. Increase the RAM.

Answer: A,C

Explanation:
The most likely causes of the user's Windows computer performance degradation and freezing are insufficient RAM and excessive software running in the background. Therefore, the technician should do the following to resolve the issue:
Increase the RAM. RAM is the memory that the computer uses to store and run applications and processes. If the RAM is not enough to handle the workload, the computer will use the hard drive as a virtual memory, which is much slower and can cause performance issues. Increasing the RAM will allow the computer to run more applications and processes smoothly and avoid freezing. The technician should check the system requirements of the applications that the user needs to run, and install additional RAM modules that are compatible with the motherboard and the existing RAM. The technician should also make sure that the system is managing the page file size automatically, or adjust it manually to optimize the virtual memory usage12.
Uninstall unnecessary software. Software that the user does not need or use can take up valuable disk space and system resources, and can interfere with the performance of other applications. Some software may also run in the background or start automatically when the computer boots up, which can slow down the system and cause freezing. The technician should help the user to identify and uninstall unnecessary software from the control panel or the settings app, and disable unnecessary startup programs from the task manager or the system configuration tool. The technician should also check for and remove viruses and malware that may affect the system performance134.
Reference:
1: Tips to improve PC performance in Windows - Microsoft Support1 2: How to Upgrade or Install RAM on Your Windows PC - Lifewire5 3: How to Uninstall Programs on Windows 10 - PCMag6 4: How to Fix a Windows Computer that Hangs or Freezes - wikiHow


NEW QUESTION # 273
A user requires local administrative access to a workstation. Which of the following Control Panel utilities allows the technician to grant access to the user?

  • A. Security and Maintenance
  • B. User Accounts
  • C. System
  • D. Network and Sharing Center

Answer: B

Explanation:
User Accounts is a Control Panel utility that allows the technician to manage user accounts and groups on a local computer. The technician can use this utility to add a user to the local administrators group, which grants the user local administrative access to the workstation. The other options are not relevant for this task.
References: :
https://docs.microsoft.com/en-us/windows-server/identity/ad-fs/operations/manage-user-accounts-and-groups


NEW QUESTION # 274
You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.
INSTRUCTIONS
Select the most appropriate statement for each response. Click the send button after each response to continue the chat.
If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Answer:

Explanation:



NEW QUESTION # 275
A desktop engineer is deploying a master image. Which of the following should the desktop engineer consider when building the master image? (Select TWO).

  • A. Device drivers
  • B. Display orientation
  • C. Installed application license keys
  • D. Target device power supply
  • E. Disabling express charging
  • F. Keyboard backlight settings

Answer: A,C

Explanation:
a) Device drivers23: Device drivers are software components that enable the operating system to communicate with hardware devices. Different devices may require different drivers, so the desktop engineer should include the appropriate drivers in the master image or configure the deployment process to install them automatically.
c) Installed application license keys2: Installed application license keys are codes that activate or authenticate software applications. Some applications may require license keys to be entered during installation or after deployment. The desktop engineer should include the license keys in the master image or configure the deployment process to apply them automatically.


NEW QUESTION # 276
A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?

  • A. Check the web service status.
  • B. Verify the address bar URL.
  • C. Test the internet connection speed.
  • D. Examine the antivirus logs.

Answer: B

Explanation:
The next troubleshooting step that the technician should perform to resolve the issue of pages flashing on the screen before staying open when accessing banking web pages is to verify the address bar URL. The address bar URL is the web address that appears in the browser's address bar and indicates the location of the web page being accessed. Verifying the address bar URL can help determine if the user is accessing a legitimate or malicious website, as some phishing websites may try to impersonate banking websites by using similar-looking URLs or domains.


NEW QUESTION # 277
Which of the following should be used to control security settings on an Android phone in a domain environment?

  • A. SMS
  • B. ACL
  • C. MFA
  • D. MDM

Answer: D

Explanation:
Explanation
The best answer to control security settings on an Android phone in a domain environment is to use "Mobile Device Management (MDM)". MDM is a type of software that is used to manage and secure mobile devices such as smartphones and tablets. MDM can be used to enforce security policies, configure settings, and remotely wipe data from devices. In a domain environment, MDM can be used to manage Android phones and enforce security policies such as password requirements, encryption, and remote wipe capabilities12


NEW QUESTION # 278
Which of the following items require special e-waste recycling? (Select two).
* Solid-state drive

  • A. Surge protector
  • B. Power supply
  • C. Laptop battery
  • D. CRT monitor
  • E. A/C adapter

Answer: B,D

Explanation:
Some electronic items require special e-waste recycling because they contain hazardous materials that can harm the environment and human health if disposed of improperly12. Laptop batteries and CRT monitors are examples of such items.
Laptop batteries are usually made of lithium-ion or nickel-metal hydride, which are both toxic and flammable substances34. If laptop batteries are thrown in the trash, they can leak, catch fire, or explode, causing pollution and injuries5 . Therefore, laptop batteries should be recycled at authorized collection centers or through manufacturer take-back programs .
CRT monitors are old types of display devices that use cathode ray tubes, which are glass tubes that emit electrons to create images on the screen . CRT monitors contain lead, mercury, cadmium, and phosphor, which are all harmful metals that can contaminate the soil, water, and air if dumped in landfills . Therefore, CRT monitors should be recycled at certified e-waste facilities or through retailer or manufacturer trade-in programs .
References
1: CompTIA A+ Certification Exam Core 2 Objectives, page 13
2: Environmental Impacts - CompTIA A+ 220-1102 - 4.53
3: The Official CompTIA A+ Core 2 Instructor Guide (Exam 220-1102), page10-12
4: CompTIA CertMaster Learn for A+ Core 2 (220-1102) - Student Access Key5
5: [Why You Should Recycle Your Old Laptop Battery]
6: [How to Recycle Laptop Batteries]
7: [Laptop Battery Recycling]
8: [How to Recycle Laptop Batteries]
9: The Official CompTIA A+ Core 2 Instructor Guide (Exam 220-1102), page 10-12
10: CompTIA CertMaster Learn for A+ Core 2 (220-1102) - Student Access Key
11: [What is a CRT Monitor?]
12: [How to Recycle CRT Monitors]
13: [CRT Monitor Recycling]
14: [How to Recycle CRT Monitors]


NEW QUESTION # 279
Sensitive data was leaked from a user's smartphone. A technician discovered an unapproved application was installed, and the user has full access to the device's command shell. Which of the following is the NEXT step the technician should take to find the cause of the leaked data?

  • A. Disable the ability to install applications from unknown sources.
  • B. Restore the device to factory settings.
  • C. Uninstall the unapproved application.
  • D. Ensure the device is connected to the corporate WiFi network.

Answer: C

Explanation:
The technician should disable the user's access to the device's command shell. This will prevent the user from accessing sensitive data and will help to prevent further data leaks. The technician should then investigate the unapproved application to determine if it is the cause of the data leak. If the application is found to be the cause of the leak, the technician should uninstall the application and restore the device to factory settings. If the application is not the cause of the leak, the technician should investigate further to determine the cause of the leak. Disabling the ability to install applications from unknown sources can help to prevent future data leaks, but it is not the next step the technician should take in this scenario. Ensuring the device is connected to the corporate WiFi network is not relevant to this scenario1


NEW QUESTION # 280
Internet speeds on a user's Windows 10 device are slow, but other devices on the same network are running at normal speeds. A technician thinks the issue may be related to the proxy settings. Which of the following should the technician check to verify the proxy configuration?

  • A. Internet Options
  • B. Network and Sharing Center
  • C. System settings
  • D. Firewall settings

Answer: A

Explanation:
Detailed
The correct place to check proxy settings in Windows 10 is under Internet Options (Option B), specifically in the "Connections" tab. Proxy configurations can affect internet speeds if misconfigured or if a proxy is being used unnecessarily.
Network and Sharing Center (Option A) provides information on network connections but doesn't handle proxy settings.
Firewall settings (Option C) manage network traffic rules but don't directly affect proxy settings.
System settings (Option D) contain general system configurations, not specific to proxy settings.
CompTIA A+ Core 2 Reference:
1.6 - Configure networking features in Windows, including proxy settings


NEW QUESTION # 281
Which of the following macOS features can help a user close an application that has stopped responding?

  • A. System Preferences
  • B. Finder
  • C. Mission Control
  • D. Force Quit

Answer: D

Explanation:
Explanation
The correct answer is D. Force Quit. Force Quit is a macOS feature that allows users to close an application that has stopped responding. To use Force Quit, users can press and hold Option (or Alt), Command, and Esc (Escape) keys together, or choose Force Quit from the Apple menu in the corner of the screen. A Force Quit window will open, where users can select the application that they want to close and click Force Quit123.
References and Explanation:
The web search results provide information about how to force an app to quit on Mac using different methods, such as keyboard shortcuts, mouse clicks, or menu options. The results also explain what to do if the app cannot be forced to quit or if the Mac does not respond.
The first result1 is from the official Apple Support website and provides detailed instructions and screenshots on how to force an app to quit on Mac using the keyboard shortcut or the Apple menu. It also explains how to force quit the Finder app and how to restart or turn off the Mac if needed.
The second result2 is from the same website but for a different region (UK). It has the same content as the first result but with some minor differences in spelling and wording.
The third result4 is from a website called Lifehacker that provides tips and tricks for various topics, including technology. It compares how to close a program that is not responding on different operating systems, such as Windows, Mac, and Linux. It briefly mentions how to force quit an app on Mac using the keyboard shortcut or the mouse click.
The fourth result3 is from a website called Parallels that provides software solutions for running Windows on Mac. It focuses on how to force quit an app on Mac using the keyboard shortcut and provides a video tutorial and a screenshot on how to do it. It also suggests some alternative ways to close an app that is not responding, such as using Activity Monitor or Terminal commands.


NEW QUESTION # 282
......


CompTIA A+ Certification Exam: Core 2 or 220-1102 is a globally recognized certification exam that validates the skills and knowledge of IT professionals in installing, configuring, and troubleshooting operating systems, software, and hardware. 220-1102 exam is the second part of the CompTIA A+ certification series, and passing it is a requirement for obtaining the full certification.

 

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