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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. It is challenging for the sales operations team to provide Universal Containers with accurate and insightful reports due to the poor quality and high volume of Account, Contact, and Lead data. As the team performs data cleansing, productivity has been impacted, leading to inefficiency and low adoption.
What should the consultant do first?

A) Install and configure a data cleansing app from AppExchange.
B) Create a data management plan and a data quality dashboard.
C) Use Duplicate Rules to identify and report data quality issues.

2. The sales manager at Universal Containers has noticed that sales teams are having trouble understanding who should own an Opportunity. Sales teams base their sales opportunities on assignments to specific ZIP codes.
Which solution should the consultant recommend?

A) Sales Territories
B) Sharing Rules
C) Account Teams

3. Cloud Kicks has 300,000 account records and 16 million invoices in a custom object with a master-detail relationship to the Account. End users have stated that each account record takes a long time to display.
What should the consultant do to reduce the amount of time it takes to load pages and increase adoption?

A) Enable indexing on all visible fields on the Invoice related Iist and create a training plan for the users.
B) Convert the Invoice master-detail into a lookup relationship and tell the users it Is a required field.
C) Move the invoice related list to a separate tab on the record page and communicate the change to users.

4. Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data.
What is a justification for using AppExchange data services?

A) To use Salesforce Surveys to update customers' data
B) To create customer segments with personas and scoring
C) To activate customizable sales forecasting and lead scoring

5. A consultant is initiating a Sales Cloud project for Cloud Kicks.
Which essential action should the consultant prioritize to ensure successful implementation and adoption?

A) Design end user training plan.
B) Set project milestones and establish key performance indicators (KPIs).
C) Develop Quality Assurance (QA) testing scripts.

Solutions: