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Salesforce Certified Business Analyst Sample Questions:

1. Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?" Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?

A) Process maps
B) User stories
C) Acceptance criteria

2. The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?

A) Write the user story without making any assumptions about how it will be implemented or which components are affected.
B) Schedule additional discovery sessions with the sales users to understand what will be impacted by the changes.
C) Ask the development team to investigate and document all affected components before the story can be written.

3. One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?

A) As a customer, I want sales clerks to have access to item availability to help them find items.
B) As a sales clerk, I want to see item availability and locations to help customers find items.
C) As a general manager, I want sales clerks to have tablets so they can help customers find items.

4. The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?

A) Include who, What, and why
B) Include technical details
C) Include the V2MOM structure

5. The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?

A) BA, business users, key stakeholders
B) BA, project manager, key stakeholders
C) Business users, project manager, key stakeholders

Solutions: