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Salesforce Certified Business Analyst Sample Questions:

1. The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment.
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?

A) Organization edition and license type
B) Number of active users and license type
C) Storage capacity and license type

2. The quality assurance (QA) team at Cloud Kicks is reviewing user stones to write test scripts. The QA team is having difficulty with a specific story where a modification to an existing flow is needed for a custom object.
The QA team is unable to discern what needs to be tested as a result of the updated flow.
What should the business analyst review and revise to provide more clarity to the QA team?

A) The acceptance criteria of the user story
B) The who, what, and why of the user story
C) The definition of done of the user story

3. Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?

A) SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
B) Value Stream Map
C) Capability Model

4. An external business analyst (BA) has been brought in to work on a Sales Cloud project for Universal Containers (UC). UC's In-house BA has created epics and user stories, but the external BA notices that one story appears to be written Incorrectly.
How should the BA revise the statement below in the correct user story format?
"Sales reps need to track their pipeline in Salesforce."

A) As a sales representative, 1 want to be able to track my opportunities in Salesforce so that we can forecast accurately.
B) As a sales manager, 1 need sales representatives to track their opportunities in Salesforce.
C) As a sales manager, 1 want sales reps to track their opportunities in Salesforce for accurate forecast reporting.

5. The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?

A) Demonstrate the BA's expertise and clearly state the decision is final.
B) Present the pros and cons of the decision by using logic and facts.
C) Ask questions to understand their needs and focus on shared goals.

Solutions: