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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.
B) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
C) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
D) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
E) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.

2. Screen customizations. Choose Four correct answers.

A) can show custom translations instead of standard translations
B) can (un)display, sort and group fields and custom fields
C) can validate inputs in fields
D) Mark a job as 'technically complete
E) tare possible for mobile & web-screens

3. What are possibilities of customizing the field service app? Choose Three correct answers.

A) I can develop online reports for the mobile app
B) I can display / undisplay menus and buttons via permission system.
C) I can develop new offline menus for the app
D) I can display the company's logo in the !Pad app
E) I can customize fields (visiblity, grouping. sorting, making field mandatory) on different mobile screens (e.g. business partner screen)

4. A company provides equipment that incorporates several sensors which can send data to the Internet.
How can I send data from the sensors to the FSM Cloud? Choose the correct answer.

A) You will need to buy an Internet-of-Things kit from Amazon.
B) You can develop integrations between these sensors and the FSM Cloud using APIs.

5. How are labels used within the smart forms and Feedback module? Choose the correct answer.

A) To add a label to be to be used as reference by the field engineer
B) To identify the elements in the smart form
C) To filter the list of smart forms
D) To act as a reference for generating a smart form report

Solutions: