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SAP C_C4HCX Exam Syllabus Topics:

SectionObjectives
Security and Identity Management- Authentication and authorization concepts
- Data protection and compliance in CX solutions
SAP Sales Cloud & Service Cloud- Customer service management processes
- Omnichannel engagement scenarios
- Sales process automation and CRM capabilities
Integration and Extensibility- SAP Integration Suite concepts
- API management and event-driven architecture
- Extensibility options in SAP CX solutions
SAP Marketing Cloud- Customer data and segmentation
- Personalization and journey orchestration
- Campaign management and orchestration
SAP Commerce Cloud- Extension and integration mechanisms
- Storefront and personalization concepts
- Product content and catalog management
SAP Customer Experience Architecture- Composable enterprise and CX strategy
- End-to-end CX architecture principles
- SAP CX solution integration landscape

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. When are product fields created in SAP Emarsys Customer Engagement?

A) When user accounts are registered.
B) When specific product packages or add-ons are enabled.
C) When new products are added to the inventory.
D) During the customer checkout process.


2. Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.

A) Delegated administration
B) Organizational management
C) Access management
D) Identity management
E) Policy-based access control


3. You are implementing SAP Sales Cloud.
What native analytics capabilities are available? Note: There are 2 correct answers to this question.

A) Reports
B) Stories
C) Datasets
D) Dashboards


4. You notice message processing has failed in your SAP Cloud Integration tenant, and the error text suggests the issue is related to inbound message payload.
What actions would you perform in the SAP Cloud Integration Operations view?

A) Choose the Connectivity Tests tile, go to the TLS tab, and send a test request to the target system.
B) Choose the All Integrations Flows - Completed Messages tile, find the message in question, and inspect the log for errors.
C) Choose the Manage Integration Content tile, select the iFlow in question, set the log level to trace, and request that the consumer resend the message.
D) Choose the All Integration Flows - Retry Messages tile, find the failed message, and restart the message processing.


5. You want to create a solution that will provide a flexible mechanism for assessing fraud risk during order placement. The rules for the fraud check may change from time to time according to business needs.
Which of the following is a SAP BTP, Kyma runtime component you would use to implement this use case?
Note: There are 2 correct answers to this question.

A) Replica Set
B) API Rule
C) Event
D) Pod


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A,B,E
Question # 3
Answer: A,B
Question # 4
Answer: C
Question # 5
Answer: B,C

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