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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
SAP Commerce Cloud11-20%- Commerce solution architecture
- Storefront and catalog management
- Order management
SAP Integration Suite11-20%- API Management
- Open Connectors
- Integration strategy and architecture
- Cloud Integration capabilities
The Intelligent Enterprise<=10%- SAP Business Suite Strategy
- Understanding SAP's End-to-End Business Processes
Extensibility in SAP CX Solutions11-20%- In-app extensibility
- Side-by-side extensibility using SAP BTP
- Low-code/No-code development (SAP Build)
SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Marketing automation strategies
- Customer segmentation
- Campaign management
SAP Customer Data Solutions11-20%- Customer Data Cloud (Identity and Consent)
- Customer Data Platform (Unification and Segmentation)
SAP Sales Cloud and SAP Service Cloud11-20%- Service ticket workflows
- Integration with back-end systems
- Sales process configuration
Managing Clean Core<=10%- Applying clean core methodology to SAP CX solutions
- Evaluating for clean core principles

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

1. What do opportunity revenue splits allow you to do when using SAP Sales Cloud?
Note: There are 2 correct answers to this question.

A) They allow you to see how much each employee in the sales unit contributes to an opportunity.
B) They allow you to split the revenue from a sales opportunity between sales employees and external partners.
C) They allow you to see how much each revenue partner contributes to an opportunity.
D) They allow you to split the revenue from a sales opportunity between sales employees.


2. Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?

A) Full registration screen
B) Lite registration screen
C) Login screen
D) Preference center


3. Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.

A) Delegated administration
B) Organizational management
C) Access management
D) Identity management
E) Policy-based access control


4. Which of the following business values can be leveraged by the Design to Operate end-to-end process?
Note: There are 3 correct answers to this question.

A) Increase revenue from new products
B) Accelerate time to market
C) Reduce compliance costs and recalls
D) Efficient procurement of components to build subassemblies
E) Ability to manage and track inbound deliveries


5. Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

A) RFC
B) SOAP
C) IDoc
D) OData


Solutions:

Question # 1
Answer: A,D
Question # 2
Answer: D
Question # 3
Answer: A,B,E
Question # 4
Answer: B,D,E
Question # 5
Answer: B,D

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