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SAP C_C4H510_01 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Identify how to use personalization and extensibility
- Explain Registered Products & their usage in Service Tickets
|
| Topic 2 | - Identify the different Service Processes and their capabilities
- Explain Contracts & Case Management in Service Tickets
|
| Topic 3 | - Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud
- Explain Warranty Management & its usage in Service Tickets
|
| Topic 4 | - Setup Service Levels, Categories and define Work Distribution rules for Service Process
- Set up a notification process and configure conditions and actions for workflows
|
| Topic 5 | - Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations
- Communication Channel and Knowledge Base
|
| Topic 6 | - Identify fine-tuning timeline and dependencies in the context of the overall project plan
- Explain Time Recording and Fulfillment in Service Tickets
|
| Topic 7 | - Explain Installed Base & its usage in Service Tickets
- Identify different components of custom reports and interactive dashboards
|
Reference: https://training.sap.com/certification/c_c4h510_01-sap-certified-application-associate---sap-service-cloud-1911-g/