C_C4H510_01 by SAP Actual Free Exam Q&As

Question 1

What are service agents used for when setting up an SAP Cloud for Customer system?
There are 2 correct answers to this question.
Response:

A. The scope the system B. To restore system default settings C. To create business users D. To assign accounts to business users

Discussion 0

Correct Answer: A,C Vote an answer

Question 2

Which information is uploaded after the SAP C4C contact has been successfully replicated for SAP ERP?
There are 3 correct answers to this question.
Response:

A. External ID B. Pricing status C. Total price D. Invoicing status E. Transfer status

Discussion 0

Correct Answer: A,B,E Vote an answer

Question 3

Which of the following are functional capabilities of SAP Service Cloud?
There are 3 correct answers to this question.
Response:

A. Integration with SAP Commerce for spare parts purchasing B. Out-of-the-box reports for response times and handling times C. Solution search with integration to a knowledge base D. Automatic routing of tickets to agents based on availability E. Support for social collaboration across multiple channels

Discussion 0

Correct Answer: B,C,E Vote an answer

Question 4

Which activities do you perform when setting up a new approval process for sales quotes?
There are 2 correct answers to this question.
Response:

A. Select Scoping question for Sales Quote Approval in Business Configuration. B. Copy the Standard Approval process and activate it. C. Copy the Standard Approval process and edit validity. D. Select Scoping for Standard Approvals in Business Configuration.

Discussion 0

Correct Answer: A,C Vote an answer

Question 5

Which of the following business objects synchronize bi-directionally between Outlook and SAP Hybrid Cloud for Customer?
There are 2 correct answers to this question.
Response:

A. Leads B. Tasks C. Account contacts D. Visits

Discussion 0

Correct Answer: B,C Vote an answer

Question 6

Which of the following objects deliver a default approval process?
There are 2 correct answers to this question.
Response:

A. Account B. Visit C. Ticket D. Contract

Discussion 0

Correct Answer: C,D Vote an answer

Question 7

Who can approve time reports so they can be released to CATS?
Please choose the correct answer.
Response:

A. Territory owner B. Nominated delegate C. End customer D. Reporting line manager

Discussion 0

Correct Answer: D Vote an answer

SAP Certified Application Associate - SAP Service Cloud 1911 - C_C4H510_01 Exam Practice Test