Exam Name: Pega Certified Decisioning Consultant (PCDC) 86V1
Certification Provider: Pegasystems
Corresponding Certification: Pega PCDC
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Updated: Sep 09, 2026
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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Actions and Treatments | 12% | - Action Management
|
| Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
| Engagement Policies | 12% | - Policy Configuration
|
| AI and Arbitration | 8% | - Decision Prioritization
|
| Channels | 10% | - Channel Integration
|
| Decision Strategies | 25% | - Strategy Design
|
| Contact Policy and Volume Constraints | 13% | - Contact Governance
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.
- A. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
- B. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
- C. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
- D. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
Correct Answer: A 🗳️
As a decisioning consultant, you advise the board on the business issues for which they must use the Next-Best-Action strategy.
Which three business issues do you recommend? (Choose Three)
- A. Retention
- B. Resource Planning
- C. Collections
- D. Accounting
- E. Service
Correct Answer: A,C,D 🗳️
DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
Correct Answer:
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
- A. Dispute handling strategy
- B. Interaction history
- C. Call intent detection
- D. Offers ranking
Correct Answer: A 🗳️
When a customer is offered an action that they already accepted, this is because_________.
- A. the actions are filtered based on eligibility
- B. the customer intent was captured incorrectly
- C. the strategy is not customized to exclude previously accepted offers
- D. there are no suppression rules defined
Correct Answer: B 🗳️
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