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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

Question 1

To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A. Altering the structural variables
B. Altering the human variable
C. Problem solving
D. Authoritative command

Question 2

What is a characteristic employed by transformational leaders?
Choose 1 answer

A. Intervenes only if performance standards are not met
B. Contracts exchange of rewards for effort
C. Practices management by exception
D. Provides vision and sense of mission and gains trust

Question 3

What is a personal view of how one is supposed to act in a given group situation?
Select one.

A. Role expectation
B. Role perception
C. Role conflict
D. Role identity

Question 4

Which type of group is defined by the organization's structure?
Choose 1 answer

A. Formal group
B. Designated group
C. Unified group
D. Informal group

Question 5

When is organizational culture considered dysfunctional?
Choose 1 answer

A. When cultural incompatibility deters making acquisitions or mergers
B. When core values are in agreement throughout the organization
C. When strong organizational cultures prohibit prejudice
D. When different employee groups communicate common problems

Solutions: