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WGU Operations-Management Exam Syllabus Topics:

WGU Operations Management (C215, VDC2) Sample Questions:

Question 1

What are two strategic objectives for every member of the supply chain?
Choose 2 answers

A. Finding the best distribution location
B. Increasing end-customer demand
C. Increasing cost effectiveness
D. Becoming more efficient
E. Reducing production and delivery times

Question 2

Which work system acknowledges the benefits of employee proficiency?

A. Enhanced employee relations
B. Lower operating cost
C. Employee longevity
D. Labor specialization

Question 3

What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization?

A. SCOR (Supply Chain Operations Reference)
B. SCAM (Supply Chain Accreditation Model)
C. SCM (Supply Chain Metrics)
D. RFEAU (Reliability Flexibility Expenses and Asset Utilization)

Question 4

Which two types of operations include repetitive processes?
Choose 2 answers

A. Batch process
B. Continuous process
C. Line process
D. Project process

Question 5

Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?

A. Customer relationship management (CRM)
B. ISO 9001 standards
C. Lean systems
D. Enterprise resource planning (ERP)

Solutions: