Exam Name: Oracle Service Center 2021 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center
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Instant Download Oracle : 1Z0-1038-21 Questions & Answers as PDF & Test Engine
Updated: Sep 18, 2026
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Scattered time adds up when every fragment is used well. PassTestking designed its 95 practice questions for the 1Z0-1038-21 exam to make short sessions count — printable PDF for spare minutes on paper, offline desktop engine for deep work, online engine for everything in between.
Oracle 1Z0-1038-21 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Service Center 2021 Implementation Essentials |
| Exam Number: | 1Z0-1038-21 |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 58 |
| Passing Score: | 62% |
| Related Certifications: | Oracle Service Cloud Cross-Channel Contact Center |
| Certificate Validity Period: | Retired since May 31, 2022 |
| Exam Price: | USD 245 |
| Exam Format: | Multiple Choice, Multiple Select |
| Available Languages: | English |
| Recommended Training: | Oracle Service Center 2021 Implementation Training |
| Exam Registration: | Pearson VUE Oracle Oracle University |
| Sample Questions: | Oracle 1Z0-1038-21 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; practical implementation experience recommended |
| Official Syllabus URL: | https://education.oracle.com/oracle-service-center-2021-certified-implementation-specialist/trackp_OSASCC2021OPN |
Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Customization | 20% | - Agent Desktop customization - Connect integration - Web services and APIs |
| Service Management | 15% | - Contact and organization management - Knowledge base setup - Incident management |
| Business Rules & Automation | 25% | - Business rules and events - Process Designer - Workspace rules - SLA and service intervals |
| Configuration | 30% | - Workspace configuration - Navigation sets and menus - Custom fields and objects - Profiles and permissions |
| Analytics & Administration | 10% | - Reports and dashboards - Maintenance and upgrades - Security and access control |
1Z0-1038-21 Exam Questions — Answered
Three full versions of the 95 practice questions for the Oracle Service Center 2021 Implementation Essentials exam, all in one moderately priced package: a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. You also receive a free demo, 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The passing score for the Oracle Service Center 2021 Implementation Essentials exam is 62%, and registration runs USD 245. Retakes mean paying again, so it pays to check your readiness first — the PassTestking engines show your level honestly before you book.
Oracle recommends these training resources for the Oracle Service Center 2021 Implementation Essentials exam:
Combine the official training with the 95 practice questions from PassTestking — the questions reveal how well the training actually settled.
The Oracle Service Center 2021 Implementation Essentials exam gives you 90 minutes to answer 58. Time management is part of the test — rehearse with the timed mode in the PassTestking Desktop Test Engine until pacing becomes automatic.
Yes, under written conditions. Take the Oracle Service Center 2021 Implementation Essentials exam within 60 days of purchase, and if you do not pass, PassTestking refunds you in full. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value while keeping your original update service. Orders are delivered by email within 1 minute — if nothing arrives within 2 hours, contact support.
The 1Z0-1038-21 exam is an official Oracle certification exam covering the Oracle Service Center 2021 Implementation Essentials syllabus detailed above. It counts toward these credentials: Oracle Service Cloud Cross-Channel Contact Center. As the certification grows more important in its field, the exam stays demanding — which is exactly why structured practice matters. PassTestking prepares you with 95 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Online proctored or onsite at Pearson VUE test centers Sign up for the Oracle Service Center 2021 Implementation Essentials exam through these official channels:
Booked? Your PassTestking practice questions arrive by email within 1 minute, so the countdown to exam day can start immediately.
No mandatory prerequisites; practical implementation experience recommended Since policies evolve, confirm the current requirements on the official Oracle exam page before scheduling.
The official Oracle Service Center 2021 Implementation Essentials outline defines 5 content domains. The three heaviest are Business Rules & Automation (25%), Configuration (30%), and Integration & Customization (20%). The full list is in the topics section above, and the 95 practice questions at PassTestking cover each domain.
Oracle Service Center 2021 Implementation Essentials Sample Questions:
A customer is unable to see a record in the audit log after running a report. What could be the reason for this?
- A. the Filters settings of the report
- B. the Purge settings in the database
- C. the Expanded Report Audit Log from the Reports Explorer
- D. the permissions of the report
Correct Answer: C 🗳️
How can you enable add-ins to run locally without uploading it to theserver?
- A. Configuration > Site Configuration> Addin Manager > Required Profile > Select Developer Mode.
- B. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
- C. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
- D. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
Correct Answer: B 🗳️
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?
- A. Write a business rule to reopen the case.
- B. Create a transactional survey.
- C. Create a report for the survey scores.
- D. Assign scores to the survey questions and set the status field based on the responses.
- E. Create a polling survey.
- F. Schedule the survey on a daily basis.
Correct Answer: A,B,D 🗳️
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
- A. Look for the message in the receipt email body.
- B. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
- C. Submit an incident to customer care.
- D. Run a message base report and search for the text string you want to change.
Correct Answer: A,B 🗳️
A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?
- A. Reduce the picture scale of the report.
- B. Check if the exported file was generated by a product version that is older than the existing product version.
- C. Update the hash value to match the hash declared at the end of the file.
- D. Check the customized regional and language settings of your workstation or personal computer.
Correct Answer: B,D 🗳️
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