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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Customer Portal Customization | 35% | - Models, Controllers and JavaScript
- Portal Framework and Deployment
- Standard and Syndicated Widgets
- Look and Feel Customization
- Custom Widget Development
|
| Deployment & Troubleshooting | 5% | - Logging and Debugging
- Performance Optimization
- Deployment Process
|
| Oracle B2C Service Architecture & Data Model | 20% | - Connect Common Object Model (CCOM)
- Data Access and Security Model
- Custom Objects and Fields
- RightNow Object Query Language (ROQL)
|
| Agent Desktop & Console Extensions | 15% | - Desktop Add-ins using .NET
- Console Customization
- Agent Scripting and Workflows
|
| Integration APIs | 25% | - Authentication and Security
- Connect REST API
- Connect for PHP
- Connect Web Services for SOAP
|
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
Question 1
You want to write a custom widget that allows input of Incident Custom Fields that has both required and nonrequired fields.
Identify the correct method using the Connect for PHP API to determine which fields are required when saving an existing incident.
A. Use ROQL to fetch the incident and inspect constraints to see if is_required_for_save is set to true.
B. Use ROQL to query the incident and look at the constraint of each custom field to see if is_required_for_save IS set to true.
C. Make a call to the rncphp\incident: :getMetadata() static method to inspect the is_recfu.ireci_for_upcia.te constraint of each custom field.
D. Make a call to the RNCPHPMncident: :getRequired() static method to inspect the is_required_for_update constraint of each custom field.
Question 2
How can you make the Incident.Subject workspace field"required" from within the Workspace Add-in code?
A)

B)

C)

D)

A. Option D
B. Option A
C. Option B
D. Option C
Question 3
What two benefits are gained by using Message Bases to control page content in Customer Portal?
A. Automatic Language Translation!
B. one point of change for page content changes
C. quicker initial page setup
D. less configuration
E. quicker site copies to different interfaces
Question 4
There is a requirement to create an add-in that has limited functionality for most profiles. However, supervisor profiles are allowed to use the full functionalityof this add-in. How can you set up and deploy this add-in?
A. Using the Add-In Manager, go to the Profile Access section of the add-in. For allof the Supervisor profiles, select the Run as Administrator check box.
B. You can deploy the add-in with a configurationfile zipped with the DLL. Change the configuration file for the supervisor profiles so that the DLL will allow full access for those users.
C. You can create a serverconfigProperty called supervisorRole, which will be defaulted to false. When you deploy the add-in using the Add-In Manager, you will change the SupervisorRole to true for the Supervisor profiles. The code within the add-in will use this serverconfigProperty to determine if full functionality of the add-in should be allowed.
D. For all supervisor accounts, open the Add-In tab of the Account Workspace and select the Administrator check box next to the add-in.
E. Add-ins are deployed as DLLs to Oracle B2C Service and there is no way to divide permissions of these DLLs.
Question 5
Identify the format in which date values are specified in the where clause of a ROQL query by using Connect for PHP.
A. UNIX time stamp format
B. yyyy-mm-dd format and evaluated using the time zone specified by the tzinterface configuration setting
C. the format specified by the dtf_short_date configuration setting and evaluated using the time zone specified by the tz_interface configuration setting
D. ISO8601 using the UTC time zone
Solutions:
Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: A,E | Question 4 Answer: C | Question 5 Answer: B |