Exam Name: Nortel Contact Center Rls. 7.0 Sales Engineering
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Instant Download Nortel : 920-178 Questions & Answers as PDF & Test Engine
Updated: Sep 02, 2026
No. of Questions: 100 Questions & Answers with Testing Engine
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Nortel 920-178 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Sales & Positioning | 15% | - Competitive differentiation - Customer business needs and use cases - Licensing and product packaging |
| Topic 2: Implementation & Support Considerations | 10% | - Maintenance and upgrade paths - Basic installation and configuration overview |
| Topic 3: Solution Design & Sizing | 25% | - Hardware and software requirements - Capacity planning and sizing guidelines - Integration with Communication Server 1000 |
| Topic 4: Contact Center Applications & Features | 30% | - Reporting and analytics tools - Contact Center Manager functionality - Multimedia and self-service options - Agent and supervisor features |
| Topic 5: Contact Center Release 7.0 Overview & Architecture | 20% | - Key features and capabilities - System components and architecture - Scalability and deployment models |
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