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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Which situation described in scenario 1 represents a threat to HealthGenic?

A) The software company modified information related to HealthGenic's patients
B) HealthGenic used a web-based medical software for storing patients' confidential information
C) HealthGenic did not train its personnel to use the software


2. What action should UX Software take to mitigate residual risks? Refer to scenario 4.

A) UX Software should evaluate, calculate, and document the value of risk reduction following risk treatment
B) UX Software should accept the residual risks only above the acceptance level
C) UX Software should immediately implement new controls to treat all residual risks


3. The purpose of control 5.9 inventory of Information and other associated assets of ISO/IEC 27001 is to identify organization's information and other associated assets in order to preserve their information security and assign ownership. Which of the following actions docs NOT fulfill this purpose?

A) Establishing rules to control physical and logical access to Information and other associated assets
B) Conducting regular reviews of identified information and other associated assets
C) Assigning the responsibility for appropriately classifying and protecting information and other associated assets to the asset owners


4. Employees of the Finance Department did not fully understand the awareness sessions. What should TradeB do to avoid similar situations in the future? Refer to scenario 6.

A) Extend the duration of the training and awareness session
B) Consider self-studies as the type of activities needed to address the competence gaps
C) Adjust awareness sessions to the target audience based on the activities they perform within the company


5. Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS.
However, the company requested from the certification body that the documentation could not be carried off- site However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body The certification body rejected NetworkFuse's request to change the audit team leader. Is this acceptable?
Refer to scenario 10.

A) No, because an auditee cannot request the rejection of an audit team member
B) Yes, because NetworkFuse did not give a valid reason to support their claims
C) No, auditee's requests for the replacement of auditors must be accepted


Solutions:

Question # 1
Answer: A
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: C
Question # 5
Answer: B

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