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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. With which process is problem management likely to share categorization and impact coding systems?

A) Service asset and configuration management
B) IT service continuity management
C) Capacity management
D) Incident management

2. Which one of the following is concerned with policy and direction?

A) Service design
B) Service level management
C) Governance
D) Capacity management

3. Which process is responsible for providing the rights to use an IT service?

A) Change management
B) Request fulfillment
C) Incident management
D) Access management

4. Which one of the following is the BEST description of a major incident?

A) An incident which is so complex that it requires root cause analysis before a workaround can be found
B) An incident logged by a senior manager
C) An incident which requires a large number of people to resolve
D) An incident which has a high priority or a high impact on the business

5. What is the primary focus of business capacity management?

A) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
B) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
C) Review of all capacity supplier agreements and underpinning contracts with supplier management
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

Solutions: