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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A) Training of all staff and investment of capital
B) Training in risk management for all staff and identification of risks
C) Identification of risk, analysis and management of the exposure to risk
D) Control of exposure to risk and investment of capital

2. Which process would be used to compare the value that newer services have offered over those they have replaced?

A) Availability management
B) Capacity management
C) Service portfolio management
D) Service catalogue management

3. Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created

A) 2 only
B) 1 only
C) 3 only
D) All of the above

4. What is a RACI model used for?

A) Recording configuration items
B) Defining roles and responsibilities
C) Performance analysis
D) Monitoring services

5. Which one of the following is NOT an objective of problem management?

A) Restoring normal service operation as quickly as possible
B) Preventing problems and resulting incidents from happening
C) Minimizing the impact of incidents that cannot be prevented
D) Eliminating recurring incidents

Solutions: