Exam Name: HCSP-Presales-Service(AICC) V1.0
Certification Provider: Huawei
Corresponding Certification: Huawei-certification
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Instant Download Huawei : H21-287_V1.0 Questions & Answers as PDF & Test Engine
Updated: Oct 10, 2026
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| AICC Industry Trends and Market Opportunities | - AI Contact Center Industry Background
|
| Project and Sales Capability | - Presales Methodology
|
| AICC Solution Design and Scenarios | - Industry Solutions
|
| Huawei AICC Solution Overview | - Product Portfolio
|
| Huawei AICC Product Features | - AI Capabilities
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
When performing a root cause analysis of high jitter in voice calls, which network device's configuration should be investigated first?
- A. The agent's IP phone.
- B. The network routers and switches for QoS (Quality of Service) settings.
- C. The database server.
- D. The application server running the UAP.
Correct Answer: B 🗳️
When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?
- A. The color scheme of the agent desktop.
- B. The support for a specific language.
- C. The integration with a multitude of existing backend systems (CRM, ERP, etc.).
- D. The ability to make outbound calls.
Correct Answer: C 🗳️
In a multi-tenant AICC deployment for a service provider, a customer requires complete data isolation for regulatory reasons. Which architectural strategy ensures that customer data is segregated at every layer, including database schemas?
- A. Utilize a shared database but enforce data isolation through unique tenant IDs in a single schema.
- B. Use a single database with robust row-level security filters per tenant.
- C. Implement separate virtual machines for each tenant, with dedicated application and database instances.
- D. Deploy a hybrid model where the application is shared but databases are on-premises for each tenant.
Correct Answer: C 🗳️
What is the primary technical challenge when implementing "real-time speech analytics" for live call monitoring in AICC?
- A. The high computational cost of processing audio streams simultaneously for sentiment analysis and keyword spotting.
- B. Integrating the analytics results with the UAP.
- C. The inability of current speech-to-text engines to handle different accents.
- D. The storage requirements for the analyzed data.
Correct Answer: A 🗳️
Which AICC component is most directly involved in determining that a call from a "Platinum" customer should be routed to a dedicated queue for senior agents?
- A. The IVR, which collects the customer's level.
- B. The ICD, which is configured with routing rules based on customer attributes.
- C. The UAP, which displays the customer level to the agent.
- D. The CTI, which attaches the customer level to the call based on caller ID.
Correct Answer: B 🗳️
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