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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When performing a root cause analysis of high jitter in voice calls, which network device's configuration should be investigated first?

A) The agent's IP phone.
B) The network routers and switches for QoS (Quality of Service) settings.
C) The database server.
D) The application server running the UAP.

2. When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?

A) The color scheme of the agent desktop.
B) The support for a specific language.
C) The integration with a multitude of existing backend systems (CRM, ERP, etc.).
D) The ability to make outbound calls.

3. In a multi-tenant AICC deployment for a service provider, a customer requires complete data isolation for regulatory reasons. Which architectural strategy ensures that customer data is segregated at every layer, including database schemas?

A) Utilize a shared database but enforce data isolation through unique tenant IDs in a single schema.
B) Use a single database with robust row-level security filters per tenant.
C) Implement separate virtual machines for each tenant, with dedicated application and database instances.
D) Deploy a hybrid model where the application is shared but databases are on-premises for each tenant.

4. What is the primary technical challenge when implementing "real-time speech analytics" for live call monitoring in AICC?

A) The high computational cost of processing audio streams simultaneously for sentiment analysis and keyword spotting.
B) Integrating the analytics results with the UAP.
C) The inability of current speech-to-text engines to handle different accents.
D) The storage requirements for the analyzed data.

5. Which AICC component is most directly involved in determining that a call from a "Platinum" customer should be routed to a dedicated queue for senior agents?

A) The IVR, which collects the customer's level.
B) The ICD, which is configured with routing rules based on customer attributes.
C) The UAP, which displays the customer level to the agent.
D) The CTI, which attaches the customer level to the call based on caller ID.

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