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HP HP5-B02D Exam Syllabus Topics:

SectionObjectives
Customer Solution Mapping- Use case-based selling approach
- Matching printing solutions to business needs
  • 1. Small business printing needs
    • 2. Enterprise printing environments
      HP Printing & Imaging Product Knowledge- Printer hardware and categories
      • 1. Office printing solutions
        • 2. Inkjet vs Laser technologies
          - Supplies and consumables
          • 1. Original HP supplies positioning
            • 2. Cartridges and toner systems
              HP Sales Positioning (Delta Selling)- Competitive comparison concepts
              • 1. HP vs third-party supplies positioning
                - Value proposition of HP printing solutions
                • 1. Cost efficiency messaging
                  • 2. Reliability and quality differentiation

                    HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:

                    1. When might you get suspicious about a security label?

                    A) When there is no color-flip and motion feature
                    B) When the label has a quick response (QR)
                    C) When the label is placed on the tear strip
                    D) When the label is on a value Inkjet cartridge


                    2. Which statement best describes the warranty on HP laser supplies?

                    A) HP offers 6 months of warranty for all HP laser supplies
                    B) No warranty is applicable to HP laser supplies.
                    C) As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
                    D) HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.


                    Solutions:

                    Question # 1
                    Answer: A
                    Question # 2
                    Answer: A

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