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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

Question 1

To prevent receiving memory modules that test with no fault found, what diagnostic test must be performed before HP authorizes replacement of memory modules under warranty?

A. BIOS memory test
B. HP Support Assistant memory diagnostic test
C. HP USB diagnostics memory test
D. HP Vision diagnostics memory test

Question 2

How do you protect yourself from electrical shock when servicing HP notebooks?

A. Unplug the computer, remove the battery, and allow the computer to stand for a few minutes before accessing internal components.
B. Unplug the computer, but do not remove the battery because the battery provides the computer with a grounded connection when you replace parts
C. Unplug the computer, remove the battery, and touch a screwdriver to the battery connection contacts to remove residual power in the device.
D. Remove the battery, but do not unplug the computer because the power supply provides a grounded connection when you replace parts.

Question 3

Where should you look for warnings and instructions regarding safety precautions when servicing HP products?

A. on the computer and on any replacement parts
B. in the service manual and on HP service blog posts
C. in the service manual only because it is the only accepted source for accurate knowledge
D. on the computer and on HP service blog posts

Question 4

What is important to remember when troubleshooting HP notebooks that support Smart AC adapters?

A. The Smart AC adapter output must be at or below the recommended input level of the HP notebook before the HP notebook can start up.
B. The Smart AC adapter output is compatible with any notebook, but output wattage above the recommended level for the notebook can result in excessive internal heat causing fans to run continually.
C. The Smart AC adapter output is compatible with any notebook, but output wattage below the recommended level for the notebook can cause limited functionality.
D. The Smart AC adapter output must be at or above the recommended input level of the HP notebook before the HP notebook can start up.

Question 5

What kind of functionality do Mini PCI cards typically provide for HP commercial notebooks?

A. Bluetooth communication
B. Wireless Display (WiDi) connectivity
C. Wi-Fi connectivity
D. WWAN capabilities

Solutions: