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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

Question 1

What protocol must the graphics controller support to enable HP Display Assistant (HPDA) to control and set the monitor for best picture quality?

A. the Display Control Calibration Interface protocol
B. the Monitor Data Channel Command protocol
C. the Monitor Control Calibration Interface protocol
D. the Display Data Channel Command Interface protocol

Question 2

What is a good reason to download and install the latest driver updates and software patches when servicing HP computers (remember to ask the customer before upgrading)?

A. Software patches and driver updates are integrated into the products and automatically installed as soon as the computer recognizes the new device.
B. Software patches and driver updates increase compatibility with specific programs, and reviewing technical bulletins before installing updates is critical.
C. Software patches and driver updates can improve USB performance with an increase equal to USB 2.0 ports performing at the same level that UBS 3.0 ports do.
D. Software patches and driver updates provide code necessary for the computer hardware to remain compatible with changing technologies and to enhance performance.

Question 3

How is thermal grease used when servicing HP computers?

A. Thermal grease lubricates and cools connections in PCI and memory slots for installing new components.
B. Thermal grease must be applied between the system board and the processor to reduce heat transfer.
C. Thermal grease is applied between the processor and the heat sink upon replacement.
D. Thermal grease cleans and lubricates cooling fans to increase efficiency and to decrease noise.

Question 4

You have run the ipconfig utility. What information generated by the utility would tell you that the computer IP address is assigned via DHCP?

A. If the IP address is between 169.254.0.0 and 169.254.255.255. It is DHCP.
B. If the subnet mask is 0.0.0.0, it is DHCP
C. If the IP address is 127.0.0.1 or any other IP address between 127.254.0.2 and 127.254.255.255, it is DHCP.
D. If the default gateway is 0 0.0.0. It is DHCP.

Question 5

Which HP support communication type is the most urgent level and requires immediate attention upon receipt?

A. statement
B. bulletin
C. notice
D. advisory

Solutions: