Instant Download EXIN : ITILSC-SOA Questions & Answers as PDF & Test Engine
Updated: Jul 21, 2026
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Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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EXIN ITILSC-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Introduction to Service Offerings and Agreements | 10% | - Relationship with ITIL service lifecycle - Purpose, objectives and scope of SOA - Key concepts and value to business |
| Service Portfolio Management | 15% | - Portfolio structure and categorization - Business case and investment justification - Pipeline, service catalogue and retired services |
| Financial Management for IT Services | 15% | - Pricing and value demonstration - Budgeting, accounting and charging - Cost models and ROI calculation |
| Demand Management | 10% | - Patterns of business activity - Influencing and managing demand - Link to capacity and service portfolio |
| Supplier Management | 10% | - Supplier categories and contracts - Contract management and renewal - Evaluation, selection and performance monitoring |
| Roles, Responsibilities and Implementation | 5% | - Key roles in SOA processes - Technology and tool considerations - Challenges and critical success factors |
| Service Catalogue Management | 15% | - Structure, content and maintenance - Integration with other processes - Business and technical views |
| Service Level Management | 20% | - Review and improvement of service levels - SLAs, OLAs and underpinning contracts - Negotiation, monitoring and reporting |
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