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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which dimension considers data security and privacy?

A. Organizations and people
B. Value streams and processes
C. Partners and suppliers
D. Information and technology

Question 2

Which two practices use workarounds?

A. Change enablement and continual improvement
B. Change enablement and problem management
C. Problem management and incident management
D. Incident management and continual improvement

Question 3

A service offering may include goods, access to resources, and service actions. Which is an example of a service action?

A. A mobile phone enables a user to work remotely
B. A license allows a user to install a software product
C. A service desk agent provides support to a user
D. A password allows a user connect to a WiFi network

Question 4

Which of the following statements about change authorization is CORRECT?

A. Every time a standard change is requested a change authority is assigned
B. The change type and model is the basis for assigning the change authority
C. The technician making an emergency change can authorize such changes
D. Ensuring that changes are authorized after their deployment is done by the change authority

Question 5

What is the MOST LIKELY reason that incident management would need a temporary team to work together?

A. To resolve a complex or major incident
B. So users can resolve their own incidents with self-help
C. To escalate an incident to a supplier or partner
D. So customers and users are provided with timely updates

Solutions: