Exam Name: Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0)
Certification Provider: Cisco
Corresponding Certification: CCNP Voice
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Updated: Sep 14, 2026
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Cisco 642-467 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cisco Unified Contact Center Express | - Configure contact center components - Manage agents and resources - Implement scripts and workflows |
| Cisco Unified Mobility and Messaging Applications | - Configure mobility features - Configure user access and services - Integrate messaging applications |
| Cisco Unified Communications Applications Architecture | - Understand application integration architecture - Identify Cisco Unified Communications application components - Plan application deployment |
| Troubleshooting and Maintenance | - Diagnose integration issues - Perform maintenance and upgrades - Monitor application health and performance |
| Cisco Unified Presence | - Configure user services and availability - Install and configure Cisco Unified Presence - Integrate presence services with Unified Communications |
Cisco Integrating Cisco Unified Communications Applications v8.0 (CAPPS v8.0) Sample Questions:
Which two types of mailboxes are supported by Cisco Unity Express? (Choose two.)
- A. voice
- B. group
- C. general delivery
- D. mailing list
- E. personal
- F. temporary
Correct Answer: C,E 🗳️
Which configuration will create a trigger for Cisco Unity Express so that when Cisco Unified Communications Manager Express callers dial extension 4001, they are connected with voice mail?
- A. ccn trigger sip phonenumber 4001 application "voicemail" max sessions 2 end trigger
- B. ccn trigger sip phonenumber 4001 application "voicemail" enabled max sessions end trigger
- C. ccn trigger jtapi phonenumber 4001 application autoattendant enabled max sessions 6 end trigger
- D. ccn trigger jtapi phonenumber 4001 application voicemail max sessions 6 end trigger
Correct Answer: B 🗳️
Which methods can be used to change the name of a file that contains a new set of auto-attendant prompts?
- A. AvT, CLI, and GUI
- B. CLI and GUI
- C. CLI, GUI, and TUI
- D. AvT and TUI
Correct Answer: B 🗳️
Refer to the exhibit.
In which three ways does the configuration need to be modified in Cisco Unified Communications Manager Express so that the administrator can open a session with Cisco Unity Express? (Choose three.)
- A. Add the ip unnumbered Loopback0 command to interface Integrated-Service-Engjne1/0.
- B. Edit the IP address in the IP route statement.
- C. Add the IP subnet mask to the service-module ip default-gateway statement.
- D. There is nothing wrong with the configuration. The lntegrated-Service-Engine1/0 needs to be restarted.
- E. Edit the IP address of the service module.
- F. Edit the IP route statement to change the IP subnet mask to 255.255.255.0.
Correct Answer: A,B,E 🗳️
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Which two features need to be enabled in Cisco Unity Connection to allow users to access their voice mail from Cisco Unified Personal Communicator? (Choose two.)
- A. Allow Users to Use Unified Client to Access Voice Mail
- B. Allow Users to Access Message Headers Only
- C. Allow Users to Use Personal Call Transfer Rules
- D. Allow Users to Access Voice Mail Using an IMAP Client
- E. Allow Users to Access Message Bodies
Correct Answer: A,D 🗳️
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