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Updated: Sep 15, 2026
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Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Cisco Unified Communications Manager Integration | 19% | - CTI Manager and device integration - Cluster over WAN and redundancy - CUCM design considerations for UCCE |
| UCCE Architecture & Component Design | 23% | - Sizing and capacity planning - High availability and redundancy - Deployment models: PCCE, UCCE, Hosted - Router, Logger, PG, VRU, and HDS design |
| Call Flow & Routing Design | 22% | - Integration with CVP and gateways - Scripting and routing logic - Courtesy Callback and queuing - Inbound call flow design |
| Design Methodology & Requirements Gathering | 11% | - Analyze business and technical requirements - Define design constraints and assumptions |
| Post-Deployment & Sizing Tools | 10% | - Validation and documentation - Cisco UCCE Sizing Tool usage |
| Advanced Features & Special Design Considerations | 15% | - Security and network infrastructure - Mobile Agent and Remote Agent design - Outbound Option and SIP Dialer - Virtualization and consolidated design |
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
In the Cisco Unified Contact Center Enterprise solution, which two agent CTI desktop options support Transport Layer Security? (Choose two.)
- A. CTI OS Agent Desktop using .NET CIL
- B. Cisco Agent Desktop
- C. CTI OS Agent Desktop using C++ CIL
- D. CTI OS Agent Desktop using Java CIL
Correct Answer: B,C 🗳️
How does Cisco Unified Contact Center Enterprise provide security to the system?
- A. Cisco Synchronization Service is used to control access to the system.
- B. Microsoft Windows Active Directory is used to control access to the system.
- C. Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.
- D. Microsoft SQL Server accounts and logins for all users are used to control access to the system.
Correct Answer: B 🗳️
Which two of these are sizing considerations for an IVR Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution 7.5(x)? (Choose two.)
- A. An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
- B. An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
- C. An IVR Peripheral Gateway can support up to 9,999 sessions or ports across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
- D. An IVR Peripheral Gateway can support up to 80 Peripheral Interface Managers (PIMs) coloaded on the same MCS 7845 class server.
Correct Answer: A,B 🗳️
When using the Cisco Unified IP IVR in a Cisco Unified Contact Center Enterprise solution, what are three best practices to improve the availability of the solution? (Choose three.)
- A. Use default labels in the Cisco Unified Contact Center Enterprise routing scripts.
- B. Use Cisco Unified Contact Center Enterprise scripting to control call delivery to Cisco Unified IP IVRs based on available ports or peripheral status.
- C. Use default scripts in the Cisco Unified IP IVR.
- D. Use the Cisco Unified IP IVR high-availability option.
- E. Use the Cisco Unified Communications Manager call forwarding features on CTI route points and devices associated with the Cisco Unified IP IVR.
- F. Add multiple duplex or redundant Cisco Unified IP IVRs to create a Cisco Unified IP IVR cluster.
Correct Answer: B,C,E 🗳️
How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?
- A. It adds no additional weight when using the SIP Dialer Option in 8.0.
- B. It adds no additional weight when using the SCCP Dialer Option in 8.0.
- C. It adds additional weight for each dialer port that is equal to eight normal agent users.
- D. It adds additional weight for each dialer port that is equal to five normal agent users.
Correct Answer: A 🗳️
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