Instant Download Apple : 9L0-005
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Apple 9L0-005 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Product Knowledge and Specifications | 20% | - Hardware Architecture
|
| Topic 2: Troubleshooting Methodology | 25% | - Diagnostic Tools and Procedures
|
| Topic 3: Disassembly, Repair and Reassembly | 25% | - Component-Level Repair
|
| Topic 4: Software and Firmware | 15% | - Firmware Updates and Configuration
|
| Topic 5: Safety and Environmental Guidelines | 15% | - Electrostatic Discharge (ESD) Safety
- Electrical Safety
|
Apple Desktop Service Certification Sample Questions:
Examine the exhibit. Will this application launch natively on an Intel-based Mac?
- A. No
- B. Yes
Correct Answer: A 🗳️
A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?
- A. What version of AppleWorks are you using?
- B. Can you open other AppleWorks files?
- C. Can you open any files?
- D. Is your Mac connected to a network?
Correct Answer: B 🗳️
Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO
- A. You don't hear a startup chime
- B. The power button or power indicator lights up
- C. You can't connect to the Internet
- D. The cursor is frozen and the system is unresponsive.
- E. You may hear fan or drive noise
Correct Answer: B,E 🗳️
The liquid cooling system inside a Power Mac G5 (June 2004) has failed, causing a coolant leak. According to Apple references, what should you do FIRST?
- A. Drain and refill the liquid cooling system.
- B. Unplug the computer immediately.
- C. Let the computer run overnight to evaporate any spilled liquid.
- D. Use a patch kit to re-seal the leak.
Correct Answer: B 🗳️
Which of the following Apple diagnostic utilities is the most appropriate for a service technician to test a Mac Pro?
- A. Mac Test Pro
- B. Apple Hardware Test
- C. Apple Service Diagnostic
- D. Tech Tool Deluxe
Correct Answer: C 🗳️
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