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When it comes to the topics included in the exam syllabus, they relate to the four knowledge areas and focus on the objectives mentioned below:
The architecture of the Avaya IP Office Platform
- Versions and options of the IP Office Platform.
- Evaluating the IP Office's applications and requirements.
- Specifying system’s specifications based on a customer situation.
- Identifying the best-tailored approach for a particular customer requirement.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22213
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Certification Paths’ Overview
78200X Avaya IP Office Platform Configuration and Maintenance Exam is a must if you plan to earn the following two certifications: ACSS - Avaya IP Office Platform and ACSS - Avaya IP Office Contact Center. The first one refers to the candidate's ability to diagnose, isolate, and endorse the Avaya IP Office Platform within the Avaya Midmarket Team Engagement Solution at an intermediate to an advanced stage. Consequently, the second mentioned certificate verifies that the candidate has demonstrated proficiency in diagnosing, isolating, and supporting the Avaya IP Office Contact Center as part of the Avaya Midmarket Team Engagement Solution. Note that the associated training for this exam is only available for Avaya Partners, Customers, and Associates.
The benefit in Obtaining the 78200X Exam Certification
- 78200X Exam has more useful and relevant networks that help them in setting career goals for themselves. Avaya IP Office Platform Configuration and Maintenance networks provide them with the right career direction than non certified usually are unable to get.
- Avaya IP Office Platform Configuration and Maintenance Certification provides practical experience to candidates from all the aspects to be a proficient worker in the organization.
- Avaya IP Office Platform Configuration and Maintenance Certification is distinguished among competitors. Avaya IP Office Platform Configuration and Maintenance certification can give them an edge at that time easily when candidates appear for a job interview employers seek to notify something which differentiates the individual to another.
- Avaya IP Office Platform Configuration and Maintenance Certifications provide opportunities to get a job easily in which they are interested in instead of wasting years and ending without getting any experience.
- Avaya IP Office Platform Configuration and Maintenance have the knowledge to use the tools to complete the task efficiently and cost-effectively than the other non-certified professionals lack in doing so.
- Avaya IP Office Platform Configuration and Maintenance will be confident and stand different from others as their skills are more trained than non-certified professionals.
Avaya 78200X Exam Syllabus Topics:
| Section | Weight | Objectives |
| Platform Architecture & Requirements | 20% | - System sizing and requirements for customer scenarios
- Platform versions, options and specifications
- Licensing and activation
|
| Installation & Implementation | 20% | - IP Office Server Edition deployment
- IP500 V2 hardware installation
- Initial system setup and configuration
|
| Maintenance, Troubleshooting & Upgrades | 15% | - System monitoring, logs and diagnostics
- Backup, restore and software updates
- Common issues and resolution procedures
|
| System & User Configuration | 25% | - Management interfaces: Manager, Web Manager, System Status Application
- System settings, time, network and security
- Endpoint configuration: digital, SIP, soft clients
- User, extension, group and call routing configuration
|
| Application & Feature Configuration | 20% | - One-X Portal and unified communications
- Voicemail Pro configuration
- ARS, short codes, hunt groups and automated attendants
|