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Avaya 46150T Exam Syllabus Topics:

Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. A prospective customer contact says, "Sorry we had to reschedule. One of the databases our agents use went down yesterday, and downtime equals lost revenue, right!"
Which of the following attributes will be the focus of your proposal?

A) Resilient
B) Scalable
C) Simple
D) Modular
E) Secure

2. Which Avaya IP Office TM edition supports the new Web RTC High Availability feature?

A) Select Edition
B) Essential Edition
C) Basic Edition
D) Preferred Edition
E) Server Edition

3. A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, "I'm too busy whipping this contact center into shape to talk technology."
Which of the following responses will most likely keep you in the room?

A) Doing your due diligence with us will buy you sweat equity with IT.
B) I've already got everything I need from the IT team, I need to hear it from you!
C) Maybe we can help. What's keeping your agents from meeting their goals?
D) Avaya has a long history of placing solutions in the contact-center environment.
E) In a way, aren't we all on the IT team?

4. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya IX TM Meetings
B) Avaya IX TM Contact Center
C) Avaya IX TM Workforce Engagement Select
D) Avaya IX TM Spaces
E) Avaya Contact Center Select

Solutions: