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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A technician has just completed installing and configuring the Avaya Quality Monitoring application on a single server. The server has C and D drive. The application and the data content files are installed on the D drive. When trying to replay test calls, the technician finds the contacts have no audio.
Where on the Avaya Quality Monitoring server should the technician check to see if the files are being copied from the Avaya Contact Recorder server?

A) D:/eCorder\01\tmp
B) D:\eCorder\01\data\tmp
C) C:\tmp
D) C:\windows\tmp

2. When creating the IFConnector Adapter of the Avaya Quality Monitoring system, what is the default port used by this adapter?

A) 8080
B) 3025
C) 3080
D) 3020

3. A technician is configuring the Avaya Contact Recording to work in a CS1000 environment
with AST recording.
Which entry must be added in the Avaya Contact Recording properties file for this configuration to work correctly?

A) aacc.v6=false
B) cc.v6=false
C) aacc.v6=true
D) cc.v6=true

4. Which statement describes the purpose of setting up an Avaya Quality Monitoring extract task on the Enterprise Reporting server?

A) The ETL task is responsible for writing Enterprise Reporting data to the Avaya Quality Monitoring database.
B) The ETL task is responsible for extracting data from the Avaya Quality Monitoring database.
C) The ETL task runs regular audits against the Avaya Quality Monitoring database.
D) The ETL task is responsible for purging the Avaya Quality Monitoring database.

5. Which two pre-requisites must be completed prior to installing Enterprise Reporting? (Choose two)

A) IBM Cognos 8 must already be installed
B) The Postgres database must already be configured
C) An ODBC DSN must be created for Enterprise Reporting
D) Quality monitoring must already be installed

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