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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. Which two pre-requisites must be completed prior to installing Enterprise Reporting? (Choose two)

A) IBM Cognos 8 must already be installed
B) The Postgres database must already be configured
C) An ODBC DSN must be created for Enterprise Reporting
D) Quality monitoring must already be installed

2. For Avaya Quality Monitoring, what is the name of the Microsoft SQL database that needs to be backed up?

A) Avaya_QM database
B) Witness database
C) Wware database
D) Verint database

3. It is strongly recommended to install the RedHat operating system (OS) from the kickstart file (ks.cfg).
When running the kickstart.exe for Avaya Contact Recorder, which three components are necessary to create a ks.cfg file? (Choose three)

A) The IP address of the Network Time Protocol (NTP) server
B) The name of extra RedHat Package Manager (RPM) packages to be installed
C) The /var partition size
D) The MAC address of the Network Interface Card (NIC) Eth0
E) The IP addresses of the network interfaces

4. A technician has carried some recording tests on Avaya Quality Monitoring, and found that there are no interactions from some of the agents.
Which three configurations need to be verified on the Avaya Quality Monitoring to resolve this problem? (Choose three)

A) Groups
B) Workstations
C) Agent user configuration
D) Workplaces
E) Business Rules

5. A technician is preparing to install Enterprise Reporting on the Quality Monitoring server.
What is the correct installation order for this installation to work correctly?

A) IBM Cognos 8, Enterprise Reporting, Report Net for Enterprise Reporting
B) Enterprise Reporting, IBM Cognos 8, Report Net for Enterprise Reporting
C) IBM Cognos 8, Reporting Net for Enterprise Reporting, Enterprise Reporting
D) Report Net for Enterprise Reporting, IBM Cognos 8, Enterprise Reporting

Solutions: