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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?

A) Reprocesses calling list from previous raw file data from host.
B) Restores calling list from prior day's automated standard calling list file backup.
C) Restores calling list from Backup storage device.
D) Restores calling list data from prior day's tran.stat files.
E) Restores calling list data using Latelist/Latemark processing.

2. A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A) carrier/phone service provider should build a Caller ID table based on called number and display based on this value
B) calling party number by Job
C) hard coding Automated Number Identification (ANI) on the Digital switch
D) carrier/phone service provider should suppress ANI from dialer
E) calling party number (ANI) by record

3. What should the crontab of a secondary dialer have?

A) pds_maintenance, mts_maintenance and db_mainlenance
B) pds_maintenance
C) pds_maintenance and mts_maintenance
D) pds_maintenance and db_rnaintenance

4. In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?

A) The current month
B) six months plus the current month
C) three months plus the current month
D) since the dialer was installed

5. Agents are no longer being acquired or released.Which two command-line troubleshooting tools can be used to see if all of the blend processes are still running? (Choose two.)

A) vmstat
B) cbaui
C) rpm -I
D) check_pds

Solutions: