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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.
B) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
C) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
D) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.

2. Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)

A) Go to System > SMTP tab, put email address to the destination of all messages.
B) Go to System > SMTP tab, put the email address used by IP Office to send the message.
C) Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.
D) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.
E) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.

3. Which two IP Office applications can be installed on the same server? (Choose two.)

A) CCR
B) IP Office Voicemail Pro up to 20 voicemail ports
C) IP Office Voicemail Pro up to 16 voicemail ports
D) one-X Portal

4. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) VM Pro ScanSoft TTS
B) IP Office Ultimate Edition
C) Voicemail Pro VB Script License
D) IP Office Preferred Edition
E) IP Office Essential Edition

5. In addition to IIS, which two other software prerequisites do you need for a CCR installation? (Choose two.)

A) MSDE 2000
B) Microsoft C#
C) Microsoft .NET Framework 3.5 Family Updates
D) DCOM service
E) MS-SQL 2005/Express

Solutions: