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ASQ CMQ-OE Certification Exam Structure and Guidelines

By and large, candidates have the option of sitting for the official exam in person or the computer-delivered test. The paper version is a four-hour exam comprising 165 multiple-choice questions that may be delivered in both English and Mandarin. On the other hand, the duration of the computer-delivered evaluation is 4 hours 18 minutes and it encompasses 180 multiple-choice questions. However, only 165 items will be scored and the remaining 15 will be not. It is also important to note that the computer-delivered exam is only conducted in English. Both versions are open-book exams and therefore candidates are permitted to take reference materials. ASQ does not have a predetermined passing score for the exam. The score varies each time a Body of Knowledge (BoK) is created and is determined through a procedure called “cut score study”, where a group of experts determines the passing score. More so, candidates are charged an exam fee of USD 568 whereas members of ASQ are charged only USD 468. If a candidate fails the exam, he/she can resit for the test at a retake rate of USD 368. All in all, the vendor provides a range of learning materials for candidates to prepare for the actual evaluation. These include study guides, textbooks, sample questions, etc.

The ASQ CMQ/OE exam is necessary for obtaining the Certified Manager of Quality/Organizational Excellence certification.

Reference: http://asq.org/cert/manager-of-quality

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ASQ CMQ-OE Exam Syllabus Topics:

SectionWeightObjectives
Customer-Focused Organizations22%- Voice of the Customer (VOC) Collection and Analysis
- Complaint Management and Service Recovery
- Customer Segmentation and Requirements Management
- Customer Satisfaction and Loyalty Measurement
Leadership28%- Leadership Principles and Challenges
  • 1. Ethics, governance, and compliance
  • 2. Change management and innovation
  • 3. Roles and responsibilities of leaders and managers
- Teams and Team Processes
  • 1. Team building and facilitation techniques
  • 2. Team types and development stages
- Organizational Structures
Strategic Plan Development and Deployment23%- Business Environment Analysis
  • 1. SWOT, PESTLE, risk analysis
  • 2. Market and competitive analysis
- Strategic Planning Models
  • 1. Hoshin Kanri, balanced scorecard, and benchmarking
  • 2. Mission, vision, values, and objectives
- Strategy Deployment and Execution
Management Elements and Methods26%- Communication and Organizational Dynamics
- Quality Management Systems
  • 1. ISO 9001, Baldrige, TQM frameworks
- Financial and Resource Management
- Management Principles and Theories
- Human Resources and Workforce Management
Quality Management Tools and Methods31%- Statistical Methods and Data Analysis
  • 1. SPC, hypothesis testing, measurement systems analysis
- Process Mapping and Design
- Problem Solving and Process Improvement
  • 1. PDCA, DMAIC, Lean methodologies
Training and Development16%- Training Delivery and Facilitation
- Curriculum Design and Material Development
- Evaluation of Training Effectiveness
- Training Needs Analysis and Planning
Supply Chain Management19%- Supplier Risk and Performance Management
- Supplier Development and Partnerships
- Logistics, Material Control, and Acceptance
- Supplier Selection, Evaluation, and Approval

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